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崗位職責/職位描述

Job Description職位簡介

·????????Assistto provide customers with effective and satisfied customer service, so as to achieve?the Ascott standards.

協助提供給客戶有效及滿意的客戶服務，使之達到雅詩閣的標準要求。

Major Responsibility主要工作職責

·????????Dealwith daily check in/out, scheduled and reception task.

處理日常的入住，退房，預定及接待工作。

·????????Assistmanager in arrangements for staff’s working schedule/shift.

協助部門經理安排好前廳部員工的正常作息時間。

·????????Supervise guest service officers in theirdaily work and front desk for good customerservice embodied in the professional image of companies andindividuals.

監督前廳部員工在日常工作及對客服務中體現良好的公司和個人專業形象。

·????????Proper and timely processing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.

妥善和及時處理客戶的要求、詢問和投訴。如有需要，及時向上級匯報。

·????????Ensureand comply with Ascott relevant policies, procedures and standards.

確保并遵守雅詩閣相關的政策、程序和標準。

·????????Periodical training to all departmentstaff

定期對前廳部員工進行必要的培訓。

·????????In compliance with the Ascott Group'sEnvironmental Health and Safety (EHS) guidelines and policies, pay attention toenergy conservation and the safe operation in daily work.

遵守集團的環境健康安全方針政策，日常工作中注意節能和安全操作。

·????????Any other tasks assigned by leader.

領導交辦的其他工作。

Requirements資質需求

·????????Collegedegree or above, major in hotel management, tourism or graduate in languagerelated disciplines;

大專以上學歷，酒店管理、旅游類或者語言類專業畢業；

·????????Apartments with more than 2 years service / experience-starhotel front desk;

具有2年以上服務公寓/星級酒店前廳工作經驗；

·????????Goodcommunication skills have good English or (Japanese / Korean) speaking ability;

良好的溝通能力，具備良好的英語或（日語/韓語）口語能力；

·????????Good grooming, be familiarwith front desk working process;

良好的儀容儀表，熟悉前廳工作流程；

·????????Canbe accept shift work;

可接受輪班工作制；

·????????Able to work under pressure.

能夠承受工作壓力。