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崗位職責/職位描述

【職位描述】
黃山橫江灣凱悅酒店將于2024年第四季度開業

您的職責是在遵循凱悅酒店集團的企業戰略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業主的期望。 通過適當的銷售和營銷計劃確定酒店在當地市場中的定位，并確保酒店產品和服務同營銷企劃所創建的定位及品牌承諾相一致。

【任職要求】
? 當銷售部總監缺席時，在酒店行政委員會上代表市場銷售部，確保市場銷售部順利和有效的運營，并在需要時為其他部門提供服務及支持。
In the absence of the Director of Sales, represents Sales & Marketing Division on the Hotel Leadership Committee, ensures the efficient & smooth operation of the Sales & Marketing Division, providing services and support to other Divisions as required.
? 按要求出席所有會議并作出貢獻。
Attends and contributes to all Meetings as required.
? 確保所有員工始終提供禮貌和專業的服務。
Ensures all associates provide courteous and professional service at all times.
? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
? 了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
? 積極參與員工福利、安全、發展及健康的活動，并給予建議、咨詢和真實、恰當的反饋。
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
? 確保高標準的個人形象和儀容儀表。
Ensures high standards of personal presentation & grooming.
? 與客人和同事保持基于良好工作關系的接觸。
Maintains positive guest and colleague interactions with good working relationships.
? 始終展現負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
? 根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.