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崗位職責/職位描述

保證餐飲部的正常運營
To ensure a smooth operation of Food and Beverage Division

營運管理
Operational

? 協助并確保根據經營理念對各餐廳和宴會部進行高效地管理。
To assist in ensuring that all the outlets and banquets is managed efficiently according to the established concept statements.
? 協助并且督導各餐廳和宴會部的服務、食品和酒水標準。與餐廳經理、宴會經理和相應的廚師長合作，以確保必要時采取正確的行動。
To assist and monitor service and food and beverage standards in all outlets and banquets. Work with the Outlet Managers, Banquet Service Manager and respective Chef de Cuisine’s to take corrective action where necessary.
? 為下屬分派工作并定期檢查下屬表現。
To assign responsibilities to subordinates and to check their performance periodically.
? 在必要時對餐廳、宴會和會議進行協助。
To assist any of the outlets and Banquet and Convention when necessary.
? 經常性檢查各餐廳食品和酒水，對食品和酒水質量要嚴格甚至苛刻的把關。
Frequently test Food and Beverage in all outlets and be demanding and critical when it comes to Food and Beverage quality.
? 處理所有客人關于食品、酒水和服務方面的投訴、要求和咨詢。
To handle all guest complaints, requests and enquires on food, beverage and service.

? 建立以及維護酒店的食品安全管理體系，督促員工按要求執行，對員工進行相應的培訓。 Establish and maintain the food safety management system, supervise the associates to follow the requirements and train the associates accordingly.


客戶服務
Customer Service

? 與客人建立并保持良好的客戶關系，及時處理客人投訴并滿足客人在餐飲方面的各種服務要求。
Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food, beverage and service.
? 經常在餐廳與客人溝通以便清楚了解客人是否獲得最好的服務。
Personally and frequently verify that guests in the outlet are receiving the best possible service.
? 經常巡視各餐廳（特別是在繁忙時段），以確保餐廳的管理及運作達到最理想效果。
Spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective Outlet team and functions to the fullest expectations.


營銷
Marketing

? 在餐飲部年度市場營銷計劃基礎上，協助各部門制定部門年度營銷計劃。
Assist in preparing with the respective Outlet teams, a yearly marketing plan for each outlet, which is the basis of the Food and Beverage Annual Marketing Plan.
? 持續尋找各種途徑協助餐廳管理，以獲得最大的營業額和利潤。
Continuously seek ways to assist the Outlet Management maximize their revenues and profits.
? 協助、檢查并分析與本酒店有競爭關系的餐廳、酒吧和其它酒店宴會服務的活動和趨勢。
Assist and monitor and analyse the activities and trends of competitive restaurants, bars and other hotel’s banqueting departments.
? 確保各餐廳管理團隊、宴會部及其產品符合市場的需要和發展趨勢。
Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.


行政
Administration

? 協助并且確保部門營運手冊的準備及更新。
To assist in ensuring that the department operations manuals are prepared and updated.
? 協助餐廳管理團隊準備年度營銷計劃中部門相關的部分。
To assist the Outlet Management teams in preparing the Annual Marketing Plan with marketing activities which become part of the Annual Business Plan.
? 在餐飲總監缺勤時主持與各餐廳經理的每日簡報。
To conduct daily operations briefings with the Outlet Managers in the absence of the Director of Food and Beverage.


薪資及生產力管理
Payroll and Productivity Management

? 通過在整個部門內建立靈活的員工編制，實施高效的薪資管理/資源分配。 這將依據一個靈活的員工基數（全職員工和臨時工）、多技能及多任務的原則。
Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time and Part Time associates), multi-skilling and multi-tasking.
? 指導下屬確保生產力水平符合凱悅設計標準及凱悅酒店集團餐飲部運營手冊的要求。
Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt Hotels Corporation Divisional Operations Manual.
? 關注改進生產力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設備的優化部署和高效能。
Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
? 確保新技術和新設備的使用，“靈活處理工作”的同時提高生產力。
Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system.
? 確保日常所需的足夠物料，如有必要，與物料部溝通要求尋找價格最合理的供應商提供物料。
Ensure adequate materials are on-hand to perform routine maintenance and assists, if necessary, materials/procurement personnel with sourcing desired/required materials at the best price.
? 確保所有有關酒店用具和貨品的發票和采購申請單都被批準。
Ensure that all invoices and Purchase Requests involving hotel equipment and supplies, etc. have been appropriately approved.
? 監督并詢問每月部門報告、趨勢和差異。
Monitor and question each monthly divisional report, plotting trends and variance.


人員管理
Associate Management

? 錄用、挑選并發展保安部員工，引導他們在工作中遵循經營、財務及行政管理的理念，確保員工掌握多項技能并承擔多項工作。
Assist in the recruitment, selection, motivating and development of own divisional associates to work following the operational, financial, administrative philosophies ensuring all associates become multi skilled and perform multi tasks.
? 通過參與管理，根據酒店制度和程序以及相關適用法律，對所有員工進行緊密督導。
Through hands on management, supervise closely own divisional associates in the performance of their duties in accordance with policies & procedures and applicable laws.
? 給具備能力和資源的員工委派適當的工作和責任，在培養和發展員工的同時確保營運標準和安全。
Delegate appropriately, duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
? 擁護和支持酒店的培訓精神和以人為本的管理哲學，并和進修及培訓發展部經理密切合作培養和發展部門培訓員，確保所有經理和領班在員工的培訓和發展中發揮積極的作用。
Instils and supports the Training initiatives and philosophies of the company and work closely with the Learning and Development Manager developing Departmental Trainers, ensuring that all Managers and Supervisors take an active role in the training and development of associates.
? 發展及協助針對提高技能和知識的培訓活動。
Develops and assists with training activities focused on improving skills and knowledge.
? 確保員工完全理解酒店的規章制度并遵照執行。
Ensures associates have a complete understanding of rules and regulations, and that behaviour complies.
? 監督員工士氣并提供工作表現及發展的反饋。
Monitors associate morale and provide mechanisms for performance feedback and development.
? 進行員工年度表現發展評估，提供真實和準確的回饋。
Conducts annual Performance Appraisals providing honest and appropriate feedback.
? 將指導原則及核心價值有效地傳達給所有層級的員工。
Effectively communicate guiding principles and core values to all levels of associates.