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• 五險一金
• 節日禮物
• 技能培訓
• 帶薪年假
• 崗位晉升
• 管理規范
• 包吃包住
• 人性化管理

The Front Office Supervisor is 
primarilyresponsible for supervising all the Receptionists while they are on shift,ensuring all tasks are completed on a daily basis and that the shift runssmoothly,being the main point of communication for Front Desk and all otheroperating
departments,such as Housekeeping and Engineering.
前廳部主管主要負責督導前臺接待的日常工作，確保所有日常工作的完成，以及每個班次的順利運轉，成為前臺與客房部、工程部等其他所有運營部門的主要溝通點
Primary Responsibilities?主要職責
Maintain the Friendlyand Efficient Service in Front Desk
保持友善和高效前臺服務
Co-ordinate all arrivals and departures, monitoring waiting times,always keeping every guest informed and ensuring that they are as comfortableas possible Meet and greet VlP guests.
協調所有入住和離店的辦理，關注客人等房時間，保持客人被告知各種狀況并確保每一位客人盡可能的舒適和滿意。接待貴賓。
Ensure LQA standards are implemented and delivered to every guest.
掌握LQA在對客服務中被遵守和執行
Handles guest and talent enquiries in a courteous and effcient manner,reporting complaints or problems if noimmediate solution can be found.
禮貌且高效地處理客人及人才的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。
Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel's facilities.services and focal selling points to professional present to guest at every
appropriate opportunity.
確保前臺接待都有很好的銷售意識，并熟知酒店的設施、服務和賣點，并在合適的機會以專業的態度展現給任何一個潛在的客人。
Detailed hotel product knowledge, up-to-date with VlP arrivals & events with in the hotel and the destination.
掌握酒店產品知識，確保貴賓及活動信息的時效性和準確性。
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
參與團隊接待，檢查并確保團隊預訂的細節達到要求，并與會議/團隊組織者保持聯系。
Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever
確保前臺隨時都有充足的人手，并隨時在前臺處理所有對客事務
Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy.確保整個前廳部及其周邊區域，包括大堂、禮賓部和前臺區域，從始至終干凈整潔。
Be fully competent in all reception and cashier duties, and cover all shifts if required.
完全勝任所有前臺接待職責;如需要，可以承擔所有班次的職責。
Deal with room moves and other,special guest requirements,maintainamicable and co-operative working relations with all other departments,and ensure seamless communication.
處理諸如換房等客人特殊訴求，與其他部門保持友好合作的工作關系，以確保溝通順暢，
Follow up on cancellations and noshows and late charge when appropriate適時跟進預訂取消、預訂未到及延時收款等相關事宜。
Liaise with Concierge to ensure swiftbaggage dispatch and collection.
與禮賓部保持溝通以確保迅捷的行李送達和收取。
Ensure enough supplies of all stationary items are in storage,
確保前臺各項文具備品充足。
Ensure and maintain the PSB uploadis accurately.
掌握和保持前臺外事傳輸的正確性 
Verifesthat all information requested by the local police authorities are adhered toand prepared accurately.
保持嚴格遵守并實行由當地執法部門所要求的全部事項。
Maintains informationsecurity standards compliance of Front Office at 100%.
確保所有信息安全標準都被百分之百的執行。

成都立格諾富特酒店，為泰和泰律師事務所自持物業。位于成都天府新區核心商務區、中央法務區，臨地鐵6號線杭州路B2口，近覽西博城、天府中央公園，與大悅城隔街相望，所有客房公園景觀盡收眼底，實現了商務會務景觀的完美結合。? ?酒店設計融合了雅高諾富特品牌的松弛感與律師的精英商務感，高標準打造178間客房、4個大小不等的宴會廳、全日餐廳、中餐廳、健身房、酒吧、雪茄吧、多功能吧、休閑空中花園將不定期舉辦精英圈層的融合活動等，打造健康松弛的會務型酒店。Chengdu Legal Novotel Hotel , a self-owned property of Tahota Law Firm, is strategically located in the core business district of Chengdu Tianfu New Area and the Central Legal Services District. Adjacent to Exit B2 of Hangzhou Road Station (Metro Line 6), the hotel overlooks the Western China International Expo City and Tianfu Central Park, sitting directly across the street from the Joy City mall. Every guest room offers panoramic park views, seamlessly blending business functionality with serene landscapes.The hotel’s design merges Accor’s Novotel brand ethos of relaxation with the sophisticated professionalism of legal culture. It features 178 high-standard guest rooms, 4 versatile banquet halls of varying sizes, an all-day dining restaurant, a Chinese restaurant, a fitness center, a bar, a cigar lounge, and a multifunctional lounge. The leisure sky garden will regularly host elite networking events, cultivating a uniquely balanced environment of wellness and refined business hospitality.