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崗位職責/職位描述

·????????
To function as the
Production Manager for all culinary goods and products of hotel, ensures that
all products are in accordance to the Brand Standards and Hotel required
Standards of Performance, ensures that food cost are kept in line and that
Business Plan objectives are achieved, ensures professional people management.

·????????
作為酒店所有廚房的生產經理，確保所有出品均依照品牌標準及酒店要求，確保控制食物成本并達成營運計劃的目標，確保專業的人員管理。

At InterContinental Hotels & Resorts we want our guests to feel
special, cosmopolitan and In the Know which means we need you to:

·???? Be
charming by
being approachable, having confidence and showing respect.

·???? Stay
in the moment
by understanding and anticipating guests’ needs, being attentive and
taking ownership of getting things done.

·????
Make
it memorable
by being knowledgeable, sharing stories and showing your style to create
moments that make people feel special.

在洲際酒店及度假村，我們希望賓客感覺風格獨特、時尚現代和深入洞悉，這意味我們需要你：

·???? 親切、充滿自信、體現尊重來展現富有魅力的你。

·???? 理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。

·????
見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。

Duties and Responsibilities工作職責

·????????
行政

·????????
Administration

·????????
確保廚務部的各項活動及標準均與集團策略保持一致，同時充分介紹、落實及保持酒店的要求。

·????????
Ensures that
culinary activities and standards are aligned with the respective Corporate
Strategy, and initiatives of hotel.?
Establishes and adheres to hotel specifications and standards which are
used to ensure that standards are introduced, implemented and consistently
maintained.

·????????
監督各個部門的操作手冊的準備和更新工作。

·????????
Assists in
overseeing the preparation and update of individual Departmental Operations
Manuals.

·????????
組織及參與部門的例會，保證酒店內部信息的有效溝通及會議的有效性。

·????????
Conducts and
attends regular communications meetings and ensures that departmental briefings
and meetings are effective and coordinated as necessary.

·????????
賓客服務

·????????
Customer Service

·????????
確保所有廚房員工時刻提供給客人如品牌承諾的服務。

·????????
Ensures that
all culinary employees deliver the brand promise and provide exceptional guest
service at all times.

·????????
確保所有廚房員工對酒店其他部門的同事，也就是我們酒店的內部客人也要保證始終如一的高品質服務。

·????????
Ensures that
all culinary employees also provide excellent service to internal customers as
appropriate.

·????????
在廚房里觀察員工和客人/員工和其他部門同事的互動， 并確保關系良好、正常。有需要時需指導員工。

·????????
Spends time
observing employees to guests / employee to employees’ interactions.? Ensuring these are always appropriate and
coach employees when necessary.

·????????
在處理客人投訴時提供及時、有效而有禮的服務，確保達到專業、高品質的工作水準。及時的跟進以確保提供高效、令客人滿意的解決方案。

·????????
Handles all
guest and internal customer complaints and inquiries in a timely, courteous and
efficient manner.?? Following through to
make sure problems are resolved satisfactorily.

·????????
確保與客人及同事的良好的互動，保持專業和睦的工作關系。

·????????
Ensures
positive guest and colleague interactions, maintaining professional and
positive working relationships.

·????????

·????????
財務

·????????
Financial

·????????
利用工作輪換、工作的多樣性及豐富員工的工作內容等方法來提高工作效率和積極性。為客人提供最高品質的服務為酒店吸引更多的客人。

·????????
Maximises
employee productivity through the use of multi-skilling, multi-tasking and
flexible scheduling to meet the financial goals of the business as well as the
expectations of the guests.

·????????
保證為客人提供最高水平的服務，同時完成部門的商業目標使利潤大化。

·????????
Ensures that
each profit centre (e.g. Outlet, Banquets) is operated in line with maximising
profit while delivering on the brand promise.

·????????
確保最低的成本架構為但同時為客人提供品牌承諾的服務。

·????????
Ensures the
lowest possible cost structures whist also delivering the Brand Promise to the
guests.

·????????
協助完成餐飲部年度營運計劃的準備。

·????????
Assists in
the preparation of the Annual Business Plan for Food and Beverage.

·????????
對經營業績進行戰略分析以更便于得到準確而有意義的預測，適當的時候也讓各個部門經理參與其中。

·????????
Strategically
analyses business performance to facilitate accurate and meaningful
forecasting, involving the respective Heads of Department as appropriate.???????

·????????
以主要的業績表現指數為基礎對成本進行預先管理控制，適當的時候也讓各個部門經理參與其中。

·????????
Proactively
manages costs based on key performance indicators, working through the
respective Heads of Department as appropriate.

·????????
確保財務記錄的保留、錢款處理以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。

·????????
Ensures that
all hotel, company and local rules, policies and regulations relating to
financial record keeping, money handling and licensing are adhered to.

·????????
協助管理庫存，保養廚房內的設施，
和其他固定資產。

·????????
Assists in
the inventory management and ongoing maintenance of hotel operating equipment
and other assets.

·????????
幫助指導配料的輸入，菜譜和其他數據的總結，維持物料管理和成本審查的順利進行。

·????????
Assists with
the input and oversight of product specifications, recipes and other data as
required, supporting the smooth operation of Materials Management and Cost
Audit functions.

·????????

·????????
市場營銷

·????????
Marketing

·????????
準備，落實，更新年度市場計劃，當有需要時將部門細分。

·????????
Prepares,
utilises and updates an Annual Marketing Plan, broken down as necessary by
department.

·????????
及時分析當地的，國內的和國際的市場及供應商趨勢，保證酒店的競爭力。

·????????
Constantly
evaluates local, national and international market trends, vendors and other
hotel/restaurant operations to make sure that the hotel’s own operations remain
competitive and cutting edge.

·????????
鼓勵各下屬部門負責人建立良好的公共關系，為酒店提供更多的商業機會。

·????????
Encourages
Heads of Department to look for Marketing and Public Relations opportunities to
increase awareness and ultimately business.

·????????
不斷創新，提高餐廳的營業率。

·????????
Continuously
explores ways to support outlets in creating products that help to maximise
revenues and profits.

·????????
協助提高酒店知名度和營業額的市場和公共關系的機遇。

·????????
Assist in
Marketing and Public Relations opportunities to increase awareness and business
levels。

·????????
營運

·????????
Operational

·????????
充分介紹、落實及保持各項的品牌標準。

·????????
Ensures that
all Brand Standards have been introduced, implemented and maintained as
appropriate.

·????????
監督各部門的運作，尤其在高峰時間，有需要的時候對部門的工作作調整，以提高工作效率。

·????????
Monitors all
operations, especially during peak business periods, working through the
respective Head of Department to make adjustments where necessary.

·????????
充分介紹、落實及保持酒店標準。

·????????
Ensures that
all Touches of hotel are introduced, implemented and consistently maintained.

·????????
基于神秘客人調查的結果，盡快改善及實行相關改正。

·????????
Responds to
the results of the Consumer Audit and ensures that the relevant changes are
implemented.

·????????
激勵員工的創新意識，并且對他們的創新和對部門的貢獻給予肯定。

·????????
Encourages
employees to be creative and innovative, challenging and recognising them for
their contribution to the success of the operation.

·????????
與行政委員會積極配合，學習主動靈活的工作方式，為酒店的客人提供優質的服務。

·????????
Work closely
with other management personnel in a supportive and flexible manner, focusing
on the overall success of the hotel and the satisfaction of hotel guests.

·????????
保證所有廚務部員工以積極靈活主動的方式與其他部門的員工協作，我們的精神是：團隊協作.

·????????
Ensures that
all employees work in a supportive and flexible manner with other departments,
in a spirit of “We work through Teams”.

·????????
確保每個員工知道市場上的應季的和新興的原材料。

·????????
Ensures that
all employees are up-to-date with the availability of seasonal and new products
on the market.

·????????
檢查和監督食品生產的每個過程，在適當的時候提供反饋信息。

·????????
Tastes and
monitors products served throughout the operation, providing feedback where
appropriate.

·????????
與采購部經理，和備餐廚房一起保證原材料的物美價廉。

·????????
Works with
the Purchase Manager in the procurement of the best product
for the best price.

·????????
與管事部經理一起保證廚房的衛生狀況，保養廚房中的儀器，將破損率將低，延長它們的使用壽命。

·????????
Works
closely with the Stewarding Manager to ensure that hygiene standards are
maintained.? Supervises employees to make
sure that operating equipment is cared for and properly used to maximise its
useful life, and to minimise breakage and personal injury.

·????????
監督員工餐廳食品的質量，使員工餐廳的食品質量與其他的餐廳一樣高。

·????????
Oversees the
quality and variety of food and beverages served in the Employee Restaurant,
ensuing that this outlet is operated to the same standard as any other outlet.

·????????
人事

·????????
Personnel

·????????
監督和幫助錄用廚房部的員工。確保在篩選及錄用員工時能依照酒店的職能標準。

·????????
Assists in
the recruitment and selection of all culinary employees.? Ensuring that Hotel guidelines and policies
are fully implemented when recruiting and selecting employees.

·????????
監督餐飲部所有員工的出勤情況，保證部門內所有員工的，著裝，儀表和個人衛生符合酒店的標準。

·????????
Oversees the
punctuality and appearance of all culinary employees, making sure that they
wear the correct uniform and maintain a high standard of personal appearance
and hygiene, according to the hotel and department’s grooming standards.

·????????
給部門領導安培適當的培訓或指導發揮他們的工作能力。

·????????
Develops the
skills and effectiveness of employees through the appropriate training,
coaching and/or mentoring.

·????????
組織年度工作評估總結員工的進步，并在專業技能發展上給予支持。同時在各個部門中也組織工作評估，使每個員工都得到肯定和建議。

·????????
Conducts
annual Performance Development Discussions with key culinary employees.? Supporting employees in their professional
development goals.

·????????
與培訓部經理和部門培訓員一起計劃和落實為員工安排的培訓。

·????????
Plans and
implements effective training programmes with the Training Manager and
Departmental Trainers.

·????????
通過提供反饋信息和每月的總結會議幫助完善部門培訓員。

·????????
Assists in
the development of Departmental Trainers through ongoing feedback and monthly
meetings.

·????????
激勵員工的創新意識，并且對他們的創新和對部門的貢獻給予肯定。

·????????
Encourages
employees to be creative and innovative, challenging and recognising them for
their contribution to the success of the operation.

·????????
檢查廚房每周的排班表，確保計劃中體現了部門的商業目標和酒店的服務標準。

·????????
Monitor
weekly kitchen work rosters, making sure that they reflect business needs and
other key performance indicators.

·????????
支持酒店人本品牌的落實。堅持貫徹酒店的核心理念文化和特色。

·????????
Supports the
implementation of The People Brand, demonstrating and reinforcing hotel Values
and Culture Characteristics.

·????????
保證所有的員工熟悉我們的員工守則和規定。

·????????
Ensures that
employees have a complete understanding of and adhere to employee rules and
regulations.

·????????
了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。

·????????
Ensures that
employees follow all hotel, company and local rules, policies and regulations
relating to fire and hazard safety, and security.

·????????
為員工意見調查的結果提供回饋，對合理要求作出相應的調整。

·????????
Provides
feedback on the results of the Employee Opinion Survey and ensuring that the
relevant changes are implemented.

·????????
其他

·????????
Other Duties

·????????
熟悉行業內的相關規定和員工法規。

·????????
Is
knowledgeable in statutory legislation in employee and industrial relations.

·????????
熟悉并嚴格遵守員工手冊及管理人守則中的規章制度，及有關酒店關于防火、衛生、健康和安全的制度。

·????????
Understands
and strictly adheres to Rules and Regulations established in the Employee
Handbook, Managers Guides and the Hotel’s policies concerning fire, hygiene and
health and safety.

·????????
保證高標準的個人儀表。

·????????
Ensures high
standards of personal presentation and grooming.

·????????
與競爭酒店，商業伙伴和其他的組織建立和維持穩固的，專業的關系。

·????????
Maintains
strong, professional relationship with the relevant representatives from
competitor hotels, business partners and other organisations.

·????????
根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。

·????????
Responds to
changes in the Food and Beverage function as dictated by the industry, company
and hotel.

·????????
根據安排出席酒店和部門的培訓以提高技能和知識。

·????????
Attends
training sessions and meetings as and when required.

·????????
執行額外的合理的任務和職責。

·????????
Carries out
any other reasonable duties and responsibilities as assigned