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崗位職責/職位描述

job overview職位概述

·????????
Assist with managing the food
and beverage operations of the hotel to ensure the achievement of established
food and beverage quality and guest service quality standards and departmental
revenue and profit goals.??

·????????
協助監管酒店餐飲運營的各方面工作，確保已打造的餐飲品質和賓客服務標準，以及部門的收入和利潤目標。

·????????
Adhere to local regulations
concerning health, safety, or other compliance requirements, as well as brand
standards and local policies and procedures.??

·????????
遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規范和當地的規章制度。

At InterContinental
Hotels & Resorts we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:

·???? Be charming by being approachable, having confidence and showing respect.

·???? Stay in the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.

·????
Make it memorable by being knowledgeable, sharing stories and showing your style to
create moments that make people feel special.

在洲際酒店及度假村，我們希望賓客感覺風格獨特、時尚現代和深入洞悉，這意味我們需要你：

·???? 親切、充滿自信、體現尊重來展現富有魅力的你。

·???? 理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。

·????
見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。

Duties and
Responsibilities工作職責

·????????
Assists in managing the
day-to-day operation of the Food and Beverage sections and informs the Director
of Food and Beverage or designate, of any major decision taken which did not
require his/her action and any other relevant information?

·????????
協助處理餐飲部門的日常事物，通報餐飲總監或其代理不需要其處理的主要決定和其它相關信息。

·????????
Assumes the duties and
responsibilities of the Director of Food and Beverage in his/her absence

·????????
在餐飲總監缺席時代理其職責。

·????????
Controls and analyzes, on an
on-going basis, the following:

·????????
持續性的控制和分析以下工作：

o???
Sales

o???
銷售

o???
Costs

o???
成本

o???
Quality and presentation of
food and beverage products

o???
餐飲產品的質量和外觀

o???
Service standard

o???
服務標準

o???
Condition and cleanliness of
facilities and equipment

o??? 設施和設備的狀況和衛生

o???
Quality of entertainment

o???
娛樂活動的質量

o???
Guest satisfaction

o???
賓客滿意度

o???
Marketing

o???
市場

·????????
Assists Director in developing
popular menus and beverage lists offering guests value for money in accordance
with IHG guidelines.

·????????
協助總監按照洲際酒店集團的指導綱要制定深受歡迎且物有所值的菜單和酒水單。

·????????
Assists Director in planning
and organizing successful Food and Beverage activities in the hotel and
overseas

·????????
協助總監在酒店和國外策劃和組織成功的餐飲活動。

·????????
Conducts daily briefings, Food
and Beverage Meetings and other meetings as needed to obtain optimal results

·????????
主持每日例會，餐飲部會議以及為獲得最好成績所需的其它會議。

·????????
Attends and participates to
other meetings as required by the administrative calendar

·????????
根據行政管理活動時間表按要求參加所有其它會議。

·????????
Assists Director in keeping an
up-dated Hotel Policies and Procedures file and up-dated files on all Food and
Beverage matters

·????????
協助總監更新酒店規章制度的文件及所有與餐飲部相關的文件。

·????????
Assists Director in setting
Food and Beverage goals and developing strategies, procedures and policies

·????????
協助總監制定餐飲目標和發展策略，工作程序和規章制度。

·????????
Assists Director r in
determining the minimum and maximum stocks of all food, beverage, material and
equipment

·????????
協助總監確定所有餐飲，材料和設備的最低和最高存貨標準。

·????????
Assists Director in settings
standards of all food, Beverage and equipment purchases in accordance with IHG
guidelines

·????????
協助總監按照洲際酒店集團的指導綱要制定所有餐飲和設備的采購標準。

·????????
Participates in the preparation
of the hotel's revenue plan and marketing programs?

·????????
參與酒店的收入方案和市場計劃的編制工作。

·????????
Monitors local competitors and
compare their operation with the hotel Food and Beverage operation

·????????
監測本地競爭對手的餐飲運營情況，并與酒店進行比較。

·????????
Maintains knowledge of trends,
systems, practices and equipment in food and beverage through trade literature,
hotel show and site visits

·????????
通過商業雜志和現場拜訪不斷的了解酒店和餐廳領域內餐飲準備和服務方面的潮流，系統，操作和設備。

·????????
Performs related duties and
special projects as assigned

·????????
執行分配給的相關職責和特殊項目。

·????????
Works with Director on manpower
planning and management needs

·????????
和經理一起進行人力規劃和管理需求。

·????????
Works with Director in the
preparation and management of the Department’s budget

·????????
和經理一起編制和管理部門預算。

aCCOUNTABILITY責任范圍

Number
of employees supervised –

管理的員工

Direct? ? Restaurant Manager / Rooms Service
Manager? / Banquet Services Manager

直接???????? 餐廳經理，客房送餐經理，宴會服務經理

Indirect???
NA

間接???????? 無

Annual
Operating Profit/Payroll Budget –

年度經營利潤和薪金預算

·????????
Department Budget and
Headcounts

·????????
部門預算和雇用員工

?

Key
Metrics –

主要績效指標

·????????
Departments Budget

·????????
部門預算

·????????
Food Cost

·????????
食品成本

·????????
Employee Satisfaction Survey

·????????
員工滿意度調查

Decision Making
Responsibilities (Decision Rights) –

決策職責(決策權)

·????????
Department Budget

·????????
部門預算

QUALIFICATIONS
AND REQUIREMENTS任職要求

Required Skills –

技能要求

·????????
Demonstrated ability to
interact with customers, employees and third parties that reflects highly on
the hotel, the brand and the Company.

·????????
完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

·????????
Alcohol awareness certification
and/or food service permit or valid health/food handler card as required by
local government agency.

·????????
持有當地政府規定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品上崗證。

·????????
Problem solving, reasoning,
motivating, organizational and training abilities.

·????????
具有解決問題，推理，號召，組織和培訓能力

·????????
Good writing skills

·????????
具有良好的寫作技能

·????????
Leadership Skills

·????????
具有領導能力

Qualifications
–

學歷

·????????
Bachelor’s Degree or Diploma in
Hotel Management, Food & Beverage, or related field.

·????????
酒店管理，餐飲或相關專業的學士學位或大專學歷。

Experience
–

經歷

·????????
3 years related experience,
including supervisory experience, or an equivalent combination of education and
experience

·????????
3年相關工作經歷，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景。