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崗位職責/職位描述

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity ?

隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。

Registers and rooms all arrivals according to established procedures

按照既定工作程序為所有來客登記并安排房間。

Maintains intimate knowledge of departmental standards and procedures

熟知部門標準工作程序。

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。

Maintains cashier float and ensures accurate daily report of all money received

保持庫存現金限額并保證每日對所收現金進行準確報告。

Cashes hotel guest’s personal and travelers checks and assists with currency exchange

為酒店客人的個人支票及旅行支票兌換現金，并協助進行外匯兌換。