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1.?Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

直接向前廳部經理匯報并就所有與賓客服務及酒店運作相關的問題進行溝通。

2.?Provides functional assistance and direction to all departments.

向所有部門提供功能性支持和指導。

3.?Cooperates, coordinates and communicates with other hotel departments as required.

按需要與酒店其它部門進行合作、協調和溝通。

4.?Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視。

5.?Responds to guest needs and resolves related problems

就客人的需求做出反應并解決相關問題。

6.Supervises and directs Reception and Reservations personnel.

對接待部和預訂部工作人員進行監督和指導。

7.Supports and assists Front Office personnel and all department sat peak periods.

在高峰期向前廳部工作人員和其它所有部門提供支持和協助。

8.Ensures VIPs and priority club guests receive special attention

保證貴賓和優悅會會員受到特別關照。

9.Inspects front of house and back of house regularly for cleanliness.

定期檢查一線各部門和二線各部門的清潔狀況。

10.?Assists Guest Relations in greeting, rooming, and sending off VIP guests.

協助客戶關系部門迎接貴賓，為其安排房間并在其離店時送行。

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