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崗位職責/職位描述

We are looking fora Guest Service/Relation Manager

我們正在招聘賓客服務/關系經理，職等您來!

At?Ranah Rockdale Hotel?of Anji, China an urban resort thatirresistibly combines modernity, contemporary art and the warmth of design, food, travel, and all things local.?

安吉樂那石谷度假村是位于中國浙江省的一家度假酒店，它將現代時尚屬性、當代藝術設計溫暖融為一體，是愛好設計、美食、旅行和所有當地人事物的愛好者無法抗拒的魅力之選。

MAIN PURPOSE主要職責

To supervise the Front Office all units activities during the shift and handle guest relations and requests. Act as Duty Manager in the absence of senior management and department heads.

當班時管理前廳部工作并提供對客服務，在酒店高級管理人員和部門經理不當班時擔任值班經理。

ACADEMIC QUALIFICATIONS教育背景資格

·???????College degree or above, major in hotel management is preferred.

大專以上學歷，酒店管理專業優先。

PRIOR WORKING EXPERIENCE 以往工作經歷

·????3 years’experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.?

擁有3年前廳或賓客服務工作經驗，包括在相似規模和復雜程度的酒店的管理經驗，或與此相當的教育和相關工作經驗結合的背景。

·????Exposure to industry, which required high service standard.

展現高水平的行業服務標準。

·????Pre-opening experience is preferred.

有籌備經驗優先。

OTHER REQUIREMENTS 其他專業要求

??????High proficiency in written and spoken English and Mandarin

熟練的中英文書寫和口語表達能力。

??????Good resolve problem competency.

良好的解決問題的能力。

??????Good communication skill.

良好的溝通技巧。

??????Good skill of office word, excel, PPT

具備使用辦公軟件的能力。

??????Good people skill.

良好的為人處事技巧。

??????Good handling competency.

良好的處理技巧。

??????Familiar with Front Desk operation.

熟悉前臺運作

??????A clean criminal record is a-must.

必須能提供無犯罪記錄證明。