- 職位性質(zhì)：全職
- 工作地區(qū)：鄂爾多斯市伊金霍洛旗
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：5年以上
- 提供食宿：提供食宿
- 年齡要求：28-40
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：7.5千-8.5千
- 職位有效期：2026-05-27至2026-08-25
職位：賓客服務(wù)中心經(jīng)理Guest Service Center Manager
崗位職責(zé)/職位描述
崗位職責(zé)：
1. 負(fù)責(zé)酒店賓客服務(wù)中心的日常運(yùn)營(yíng)，制定并優(yōu)化各項(xiàng)服務(wù)流程、標(biāo)準(zhǔn)與應(yīng)急預(yù)案；
Be responsible for the daily operation of the hotel guest service center, formulate and optimize various service processes, standards and emergency plans;
2. 監(jiān)督服務(wù)標(biāo)準(zhǔn)執(zhí)行，親自處理復(fù)雜賓客咨詢、投訴及突發(fā)事件，通過(guò)現(xiàn)場(chǎng)巡查與數(shù)據(jù)分析，持續(xù)提升賓客滿意度，維護(hù)酒店聲譽(yù)；
Supervise the implementation of service standards, personally handle complex guest inquiries, complaints and emergencies, and continuously improve guest satisfaction and maintain the hotel's reputation through on-site inspections and data analysis;
3. 負(fù)責(zé)審核相關(guān)報(bào)表，確保運(yùn)營(yíng)數(shù)據(jù)準(zhǔn)確；管理部門物資、控制運(yùn)營(yíng)成本，并定期提交服務(wù)分析及改進(jìn)報(bào)告。
Be responsible for reviewing relevant reports to ensure accurate operation data; manage departmental materials, control operation costs, and regularly submit service analysis and improvement reports.
任職要求：
1. 年齡28-40周歲，大專及以上學(xué)歷，酒店管理或相關(guān)專業(yè)；
Aged 28-40, college degree or above, major in hotel management or related fields;
2. 擁有5年以上高星級(jí)酒店前廳或賓客服務(wù)經(jīng)驗(yàn)，其中至少1年以上同崗位管理經(jīng)驗(yàn)；
With more than 5 years of high-star hotel front office or guest service experience, including at least 1 year of management experience in the same position;
3. 具備出色的溝通協(xié)調(diào)能力、危機(jī)處理技巧和強(qiáng)烈的服務(wù)意識(shí)；
Possess excellent communication and coordination skills, crisis handling skills and a strong sense of service;
4. 精通酒店前臺(tái)管理系統(tǒng)及辦公軟件，熟悉酒店各部門運(yùn)作流程及服務(wù)標(biāo)準(zhǔn)；
Proficient in hotel front office management systems and office software, familiar with the operation processes and service standards of various hotel departments;
5. 具備良好的英語(yǔ)溝通能力，責(zé)任心強(qiáng)，注重細(xì)節(jié)，抗壓能力突出。
Have good English communication skills, strong sense of responsibility, attention to details and outstanding pressure resistance.
