- 職位性質：全職
- 工作地區(qū)：北京市通州區(qū)
- 招聘人數(shù)：若干
- 學 歷：大專
- 工作經(jīng)驗：1年以上
- 提供食宿：食宿面議
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：4千-5千
- 職位有效期：2026-04-09至2026-07-08
職位：賓客服務接待員
崗位職責/職位描述
【崗位職責】
1、負責前臺接待工作，為賓客提供入住、退房、問詢等專業(yè)服務；
2、準確處理客房預訂信息，及時更新房態(tài)并協(xié)調相關部門；
3、熟練操作酒店管理系統(tǒng)，確保賬務及賓客信息的準確性；
4、協(xié)助處理賓客投訴及特殊需求，提供高效解決方案；
5、維護前臺區(qū)域整潔，確保服務環(huán)境符合酒店標準；
6、執(zhí)行現(xiàn)金及信用卡交易，嚴格遵守財務流程；
7、配合團隊完成日常運營任務及臨時安排的工作。
【崗位要求】
1、具備良好的服務意識與溝通能力，能靈活應對各類賓客需求；
2、普通話流利，基本英語交流能力優(yōu)先；
3、能適應倒班工作制（含夜班），抗壓能力強；
4、熟練使用辦公軟件，有酒店管理系統(tǒng)經(jīng)驗者優(yōu)先；
5、注重細節(jié)，具備團隊協(xié)作精神及責任心；
6、無經(jīng)驗者可培訓，有酒店前臺或服務行業(yè)經(jīng)驗者優(yōu)先。
[Job Responsibilities]
1. Responsible for front desk reception work, providing professional services such as check-in, check-out, and inquiries for guests;
2. Accurately process room reservation information, update room status in a timely manner, and coordinate with relevant departments;
3. Proficient in operating hotel management systems to ensure the accuracy of accounting and guest information;
4. Assist in handling guest complaints and special needs, and provide efficient solutions;
5. Maintain the cleanliness of the front desk area and ensure that the service environment meets hotel standards;
6. Execute cash and credit card transactions, strictly follow financial procedures;
7. Cooperate with the team to complete daily operational tasks and temporary arrangements.
[Job Requirements]
1. Having good service awareness and communication skills, able to flexibly respond to various guest needs;
2. Fluent in Mandarin, basic English communication skills are preferred;
3. Able to adapt to shift work (including night shifts) and have strong stress resistance;
4. Proficient in using office software, experience in hotel management systems is preferred;
5. Pay attention to details, possess teamwork spirit and sense of responsibility;
6. Inexperienced individuals can receive training, while those with experience in hotel front desk or service industry are preferred.
