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Assist the Executive Housekeeper in the operation of the Housekeeping Department.協助助理行政管家管理客房部日常運作。Supervise and control all Housekeeping operations. Assist assign and supervise the Floor Supervisor in their work and assist if required.管理和控制所有客房部運行管理，分配和監督主管的工作并在需要時提供幫助。Responsible for Assist Executive Housekeeper Department in the absence of the Assistant Executive Housekeeping.當助理行政管家不在時其按行政管家要求負責客房部工作。Train, motivate and evaluate staff.培訓并激勵員工，并評估員工工作表現。Be responsible for the cleaning of the hotel butler department's jurisdiction and regularly inspect all areas.負責酒店客房部轄區的清潔，定期檢查所有區域。Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.確保所有工作嚴格遵循客房部操作程序執行并遵守酒店規章制度。Promote our hotel products and service.推廣酒店產品和服務。Manage quality improvement.管理品質提升。Ensure prompt reporting of maintenance issues.確保迅速報告維修數據。Maintain regular spring cleaning schedules.制訂定期春季清潔計劃。Inspect VIP rooms.檢查預抵VIP 的房間。Handle any guest complaints, and reports them to the Assistant Executive Housekeeping.處理客人投訴，并向助理行政管家報告。Ensure proper handling of Lost and Found.確保采用正確的方式處理客人的失物招領。Responsible for strict key control.負責嚴格管控鑰匙。Co-operate with the Reception on room discrepancies to ensure accurate room status at all times.與前臺密切合作以確保在任何時段房態的準確性。Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget.根據酒店預算目標，為部門制定可衡量的目標并有效地管理部門成本。Effectively monitor and analyze variations from the budget.有效控制和分析預算的變動。Develop systems that measure the cost effectiveness of the department.建立體系評估部門成本的有效性。Develop procedures that track, report on, and control the circulating costs of the department.建立程序跟蹤、報告、控制部門的流動成本。Handle and store stock according to stock control procedures.根據庫存管控程序處理和儲備庫存 。Coordinate work operations within the department.協調部門內部工作運作。Develop performance standards for operations in the department.建立部門工作運作標準。Assess work operations and prepare plans to implement change when required.評估部門運作情況，必要時進行調整。Monitor productivity of the department.監督部門工作效率。Prevent and resolve grievances.避免和解決申述。Resolve disputes.解決爭端。 Discipline staff when necessary.必要時進行員工紀律處分。Determine and plan for future staffing needs. Recruit staff together with Executive Housekeeper.配合行政管家計劃和確定部門各崗位人員編制，協助行政管家落實人員招聘。Prepare staff rosters to meet business demands.根據部門運作需要進行排班。Facilitate multi kills.推動和幫助員工掌握多項技能。Maintain up-to date staff records.保持員工記錄的更新。Implement staff performance appraisals.進行員工工作表現評估。Carry out exit interviews.進行員工離職面談。Provide ongoing advice and support to staff under your supervision.為下屬員工提供持續性建議和支持。 Supervise staff performance.指導員工工作表現。Manage the delivery of high quality service to guests.負責確保向客人提供高品質服務。Ensure guest needs and reasonable requests are met.確保客人需求與合理要求被滿足。Seek opportunities to continually improve guest service.不斷尋求提升對客服務質量的機會。Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance.確認VIP 客人，常客和長住客人，建立和諧關系并提供個性化服務。Take appropriate action to resolve guest complaints.采取合適方式處理客人投拆。Adhere to the hotel’s security and emergency policies and procedures堅持遵守酒店安全緊急制度處理程序。Log security incidents and accidents in accordance with hotel requirements.依照酒店要求完成安全日志和事故記錄。Adhere to hotel cleaning and maintenance programs.堅持執行酒店維護清潔和養護計劃。Ensure a high level of cleaning is maintained in work area.保持維護所在工作區域的高度整潔。Ensure all reporting and servicing deadlines are met on a timely basis.確保按時完成所有報告和服務期限任務。Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible.無論何時何地，強調員工手冊中規定的良好個人行為準則并提倡團隊合作精神。