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Time in and out at the housekeeping office in complete uniform.身穿制服在辦公室簽到和簽退。Report for duty punctually, wearing the correct uniform and name badge at all times.準時上班，正確穿戴制服和名牌。Responsible for assigned floors and guest rooms during shift.當(dāng)班時負責(zé)指定樓層和客房。Work closely with the Reception to ensure correct room status at all times.與前臺密切合作以確保任何時間段房態(tài)的準確性。Ensure highest standard of cleaning in assigned areas確保指定區(qū)域的高度清潔。Ensure guest privacy is respected when DND status is displayed.在“請勿打擾”狀態(tài)下，確保維護客人隱私。Supervise turndown service.監(jiān)督夜床服務(wù)。Responsible for strict key control.負責(zé)嚴格管控鑰匙。Inspect regularly guestroom corridors and public areas.對客房走廊和公共區(qū)域進行常規(guī)檢查。Good knowledge for using chemicals and clean rooms.具有豐富的的清潔劑使用及客房清潔知識。Report maintenance issues promptly to Engineering.迅速向工程部匯報維護情況。Ensure compliance of Lost & Found procedures.確保嚴格遵照失物招領(lǐng)程序執(zhí)行。Monthly inventory of guest items to ensure that there are no items close to their expiration dates in guest rooms and warehouses.每月盤點，確保所管轄客房及倉庫無臨期物品出現(xiàn)。Keep floor linen rooms neat and tidy.確保樓層布草房干凈和整潔。Monitor productivity of the unit.監(jiān)督每個工作小組的工作效率。Prevent and resolve grievances.避免和調(diào)解員工生疏。Resolve disputes.解決爭端。Discipline staff when necessary.必要時刻進行員工紀律處分。Check Housekeeping associate’s grooming, personal hygiene and appearance.檢查客房部員工的儀表,個人衛(wèi)生和形象。Assist with the preparation of associate’s duty roster.協(xié)助制定員工排班表。Facilitate multi kills.鼓勵員工學(xué)習(xí)多項技能。Assist with staff training and development.協(xié)助進行員工培訓(xùn)。Provide ongoing advice and support to associates under your supervision為下屬員工提供持續(xù)性建議和支持Supervise associate’s performance.指導(dǎo)員工工作表現(xiàn)。Provide one to one instruction to staff members when required.必要時對員工進行單獨當(dāng)面指導(dǎo)。Deliver high quality service to guests.對客提供高品質(zhì)的服務(wù)。Ensure guest needs and reasonable requests are met.確保客人需求與合理要求被滿足Seek opportunities to continually improve guest service, by reporting guest comments.通過匯總分析賓客意見，不斷提升對客服務(wù)水平。Take appropriate action to resolve guest complaints.采取恰當(dāng)?shù)姆绞浇鉀Q客人的投投訴。Promote our hotel products and services.推廣酒店產(chǎn)品和服務(wù)。Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.熟練掌握產(chǎn)品和服務(wù)知識，以便于向客人介紹和推薦酒店服務(wù)和服務(wù)設(shè)施。Adhere to the hotel’s security and emergency policies and procedures嚴格遵守酒店安全緊急制度和操作程序Log security incidents and accidents in accordance with hotel requirements依照酒店要求完成安全日志和事故記錄。Adhere to hotel cleaning and maintenance programs.嚴格遵守執(zhí)行酒店清潔和保養(yǎng)計劃。Ensure a high level of cleaning is maintained in your work area.保持維護所在工作區(qū)域的高度整潔。Ensure all reporting and servicing deadlines are met on a timely basis.保證所有報告和服務(wù)都按時完成。Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit ofteamwork, whenever and wherever possible.無論何時何地，強調(diào)員工手冊中規(guī)定的良好個人行為準則并提倡團隊合作精神。