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Time in and out at the housekeeping office in complete uniform.身穿制服在辦公室簽到和簽退。Report for duty punctually, wearing the correct uniform and name badge at all times.準(zhǔn)時(shí)上班，正確穿著制服和佩戴名牌。Ensure designated area is properly and regularly cleaned. Ensure day-to-day efficiency of the section.確保指定區(qū)域的日常清潔和定期清潔。確保部門的日常工作效率。。Report any faults or maintenance requests to the Head PA Supervisor or Housekeeping Coordinator prompt, coordinate with the Engineering department regarding pending work orders. Unfinished maintenance work each week must be reported to the higher authorities.及時(shí)地向公共區(qū)域總督導(dǎo)或服務(wù)臺(tái)文員匯報(bào)任何故障或維護(hù)要求,與工程部協(xié)調(diào)未完成的工程問題，每周未完成的維修需上報(bào)上級(jí)。Report to the Head PA Supervisor any solutions or tools which need replacement or repair.任何清潔劑，工具的更換，維修必須報(bào)告給公共區(qū)域總主管。Has a knowledge of location of outlets and other facilities, in order to correctly direct guests if requested.了解所有通道出口和其它設(shè)施的位置, 以便在需要時(shí)為客人引路。Orient and train new employees, conduct continuous training and retraining and on job training to subordinates according to approved systems and procedures.培訓(xùn)新員工并按批準(zhǔn)的酒店操作程序?qū)T工進(jìn)行持續(xù)培訓(xùn)、再培訓(xùn)和在職培訓(xùn)。Ensure all public area attendants attend the chemical training program.確保每位員工參加化學(xué)品培訓(xùn)。Train staff on proper handing and use of equipment and cleaning supplies.培訓(xùn)員工正確使用清潔劑和使用清潔設(shè)備。Perform cleaning with a minimum disturbance to guests.清潔時(shí)盡量減少對(duì)客人的打擾。Ensure toilet and tissue papers are properly stocked in the restrooms.確保洗手間和其他休息室的備品及時(shí)補(bǔ)給到位。Greets all guests with an appropriate greeting and friendly smile.以適當(dāng)?shù)膯柡蚝陀押玫奈⑿柡蛩械目腿恕?Responsible for the cleanliness of assigned service areas.負(fù)責(zé)指定服務(wù)區(qū)域的清潔工作。Offer all possible assistance to guests and respond to guests’ request.盡可能地為客人提供幫助,反饋客人要求。Keep trolley neat and adequately supplied.保持手推車的整潔和備品充足。Maintain all equipment in good working condition.維持所有的設(shè)施設(shè)備處于良好的工作狀態(tài)。Keep storeroom neat and in good order.保持庫(kù)室整潔有序。Deliver high quality service to guests.為客人提供高質(zhì)量的服務(wù)。Ensure guest needs and reasonable requests are met.確保滿足客人的需要和合理要求。Seek opportunities to continually improve guest service.尋找機(jī)會(huì)不斷提高服務(wù)質(zhì)量。Take appropriate action to resolve guest complaints.采取恰當(dāng)方式處理客人投訴。Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.熟練掌握酒店產(chǎn)品和服務(wù)知識(shí)，以便為客人介紹并推銷服務(wù)和設(shè)施。Adhere to the hotel’s security and emergency policies and procedures.遵守酒店安全緊急制度和處理程序。Ensure a high level of cleaning is maintained in work area.保持維護(hù)所在工作區(qū)域的高度整潔。Ensure public area staff follow approved cleaning procedures only.嚴(yán)格按規(guī)定的清潔程序進(jìn)行清潔。Holds briefings with PA attendants and issues cleaning supplies.召開公共區(qū)域服務(wù)員簡(jiǎn)短例會(huì)， 發(fā)放清潔用品、工具。Guides and monitors PA attendant work performance.指導(dǎo)和監(jiān)督公共區(qū)域服務(wù)員工作表現(xiàn)。Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition. After use, make sure the machine and tools are clean and put them back in their original.確保員工正確使用和維護(hù)清潔設(shè)備和機(jī)器狀態(tài)良好。清洗設(shè)備，妥善存放機(jī)器設(shè)備和確保設(shè)備良好的使用狀態(tài)。使用后，確保機(jī)器和工具清潔，并放回原處。 Ensure all public area staff are aware of hotel emergency and safety procedures including pest control.確保所有公共區(qū)域的員工了解酒店的緊急情況和安全程序，包括害蟲控制程序。Ensures that supplies for Public Area are replenished timely and that regulations of the department and hotel are being followed.確保公共區(qū)域所有備品能及時(shí)補(bǔ)充到位，并遵守部門和酒店的規(guī)章制度。Check all the associates are neat and well presented at all times.檢查員工的儀容儀表，隨時(shí)保持整潔。Contribute to overall operational efficiency.保持并不斷提高工作效率。 Proper usage of chemical with minimum wastage.員工能夠正確使用化學(xué)物品， 盡可能減少浪費(fèi)。Responsible for strict key control.負(fù)責(zé)鑰匙的嚴(yán)格管控。Schedules and supervises the shampoo of carpet /upholstery in public areas.計(jì)劃和監(jiān)督員工定期清洗公共區(qū)域的地毯及其他裝飾設(shè)施。Inspect the public area regularly during shift. (Restaurant/Lobby/Periphery/Pool/Staff Restroom/Back Area Office/Clothing Room/Conference Room/Banquet Hall/Lounge, etc.)當(dāng)班時(shí)定時(shí)巡查公共區(qū)域。（餐廳/大堂/外圍/泳池//客用衛(wèi)生間/后區(qū)辦公室/更衣室/會(huì)議室/宴會(huì)廳/酒廊等）Ensure the PA storeroom is clean and that chemicals and tools are prepared well.確保PA倉(cāng)庫(kù)干凈整潔， 化學(xué)清潔用品和工具配備充足良好。Maintains daily public area logbook, sign out and hand-over to following Shift leader.維護(hù)日常公共區(qū)域工作日志，登記并與下一班次的領(lǐng)班交接。Know very well about the policy of enter guest room, open door for guest and DND.熟悉進(jìn)入客房，為客人開門和請(qǐng)勿打擾等規(guī)定Having knowledge of proper use and cleaning techniques for cleaning agents. Strictly control the use cleaning agents solutions by proper dilution and follow correct cleaning procedures.了解清洗劑的正確使用方法和清潔技術(shù)。嚴(yán)格控制使用適當(dāng)稀釋的清洗劑/溶液，并遵循正確的清洗程序。Promote our hotel products and service.促銷酒店的產(chǎn)品與服務(wù)。Ensure proper handling of Lost and Found.確保恰當(dāng)?shù)姆绞教幚砜腿说氖镎蓄I(lǐng)。Conduct monthly inventory checks to ensure that there are no items close to their expiration dates in the warehouse.每月盤點(diǎn)，確保倉(cāng)庫(kù)無臨期物品出現(xiàn)。Assistant Head PA Supervisor initiate and schedule special cleaning in areas of responsibility.協(xié)助公區(qū)總督導(dǎo)制定公共區(qū)域大清潔計(jì)劃并落實(shí)。Record monthly, quarter, general cleaning schedules including carpet, floor, wooden floor and sofa.記錄月度、季度、常規(guī)清潔計(jì)劃，包括地毯、地板、木地板和沙發(fā)。Ensure that absences and tardiness are monitored closely and that corresponding disciplinary actions are given if privileges are abused.確保嚴(yán)格管理曠工和遲到等行為，必要時(shí)并給予相應(yīng)的紀(jì)律處分。切勿濫用特權(quán)Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit ofteamwork, whenever and wherever possible.強(qiáng)調(diào)個(gè)人良好的行為，按照酒店員工手冊(cè)，無論何時(shí)何地促進(jìn)團(tuán)隊(duì)合作精神。