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Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping, Room Service and other concerned departments.每日查看當天抵店客人信息，包括貴賓，散客，團隊預訂及其它相關的特殊要求。及時將相關信息與客房部和送餐部及其它相關部門分享。Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.負責按照正確地登記流程操作、填寫登記卡、房間分配、信貸政策等。Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times.與所有部門保持良好的協作關系，特別是客房部與預訂部。檢查房態差異報告及維修房狀態，隨時確保房態信息的準確性。Responsible for correct handling of cash and cheques, credit cards, vouchers and invoices.負責正確流程處理現金和支票、信用卡、代金券以及發票。Responsible for correct handling of safe deposit boxes.負責正確流程處理貴重物品寄存服務。Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.負責團隊抵店前的準備工作，確認團隊總賬單以確保收款正確。Responsible for prepare activities for group departure, correct definition of group masters to ensure correct charges.負責遵守酒店政策與服務程序，正確完成客人離店手續。Responsible for reservations, changes and cancellations when Reservation Office is closed.負責預訂部下班后的預訂服務、預訂變更及取消預訂。Report to management on deficiencies and irregularities noted in the operation.向上級報告酒店在運營中的缺陷與異常情況。Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same.熟悉房費、折扣、包價、酒店設施和特殊活動等相關知識，同時確保賓客服務員掌握同樣的信息。Responsible for correct selling status in the Reception at all times, by close liaison with Reservations.與預訂部保持緊密聯系，隨時確保前臺的可售房間狀態信息準確。Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Front Office Manager if needed.確保迅速、正確記錄與解決客人投訴，盡量避免不滿意的客人離開酒店。必要時尋求賓客服務經理或前廳部經理幫助。Assist in preparing staff schedules, ensuring adequate staffing to meet business demands.負責準備員工排班表以確保有足夠員工滿足運作需要。Assist in preparing payroll information on the due dates, to ensure correct payments.在指定日期，協助準備工資信息報表以確保正確支付員工工資。Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs.熟練掌握酒店所有集團促銷計劃，同時確保賓客服務員掌握同樣的信息。Maintain good knowledge of the Marriott Loyalty Program, ensuring correct handling, prepares reports and actively participates in enrolling new members熟練掌握萬豪旅享家會員計劃，確保正確處理會員計劃、準備報表及積極發展新會員。Assist in resolving accounting matters; disputes, missing back-ups etc.協助解決財務問題，包括有爭議的賬單及缺失的信息等。Ensure all record all guest complains and report immediately to the Front Office Manager.確保記錄所有客人意見，并向前廳部經理匯報。Assist in development， implement and assessment departmental training plan.協助制定，落實和評估部門培訓。Be alive to new ideas and system which could benefit the department and hotel.積極響應有利于部門與酒店發展的意見與系統。Ensure guest needs and reasonable requests are met.確保客人需求和合理要求被滿足。Review arrival and next day arrival information on a daily basis, VIPs, regular guests, long staying guest, groups, special requests etc. to offer personalized service and assistance. Follow up with relevant department.每日查看當日/次日預抵客人信息，為提供個性化服務與幫助，將貴賓、常規客人、長住客人、團隊客人及特殊要求信息與相關部門分享。