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Review arrival information on a daily basis; VIP, Regular guest, Groups, special requests, etc. Follow up with Housekeeping, Room Service and other concerned departments.每日查看當(dāng)天抵店客人信息，包括貴賓，散客，團(tuán)隊預(yù)訂及其它相關(guān)的特殊要求。及時將相關(guān)信息與客房部和送餐部及其它相關(guān)部門分享。Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.負(fù)責(zé)按照正確地登記流程操作、填寫登記卡、房間分配、信貸政策等。Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times.與所有部門保持良好的協(xié)作關(guān)系，特別是客房部與預(yù)訂部。檢查房態(tài)差異報告及維修房狀態(tài)，隨時確保房態(tài)信息的準(zhǔn)確性。Responsible for correct handling of cash and cheques, credit cards, vouchers and invoices.負(fù)責(zé)正確流程處理現(xiàn)金和支票、信用卡、代金券以及發(fā)票。Responsible for correct handling of safe deposit boxes.負(fù)責(zé)正確流程處理貴重物品寄存服務(wù)。Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges.負(fù)責(zé)團(tuán)隊抵店前的準(zhǔn)備工作，確認(rèn)團(tuán)隊總賬單以確保收款正確。Responsible for prepare activities for group departure, correct definition of group masters to ensure correct charges.負(fù)責(zé)遵守酒店政策與服務(wù)程序，正確完成客人離店手續(xù)。Responsible for reservations, changes and cancellations when Reservation Office is closed.負(fù)責(zé)預(yù)訂部下班后的預(yù)訂服務(wù)、預(yù)訂變更及取消預(yù)訂。Report to management on deficiencies and irregularities noted in the operation.向上級報告酒店在運營中的缺陷與異常情況。Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same.熟悉房費、折扣、包價、酒店設(shè)施和特殊活動等相關(guān)知識，同時確保賓客服務(wù)員掌握同樣的信息。Responsible for correct selling status in the Reception at all times, by close liaison with Reservations.與預(yù)訂部保持緊密聯(lián)系，隨時確保前臺的可售房間狀態(tài)信息準(zhǔn)確。Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Front Office Manager if needed.確保迅速、正確記錄與解決客人投訴，盡量避免不滿意的客人離開酒店。必要時尋求賓客服務(wù)經(jīng)理或前廳部經(jīng)理幫助。Assist in preparing staff schedules, ensuring adequate staffing to meet business demands.負(fù)責(zé)準(zhǔn)備員工排班表以確保有足夠員工滿足運作需要。Assist in preparing payroll information on the due dates, to ensure correct payments.在指定日期，協(xié)助準(zhǔn)備工資信息報表以確保正確支付員工工資。Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs.熟練掌握酒店所有集團(tuán)促銷計劃，同時確保賓客服務(wù)員掌握同樣的信息。Maintain good knowledge of the Marriott Loyalty Program, ensuring correct handling, prepares reports and actively participates in enrolling new members熟練掌握萬豪旅享家會員計劃，確保正確處理會員計劃、準(zhǔn)備報表及積極發(fā)展新會員。Assist in resolving accounting matters; disputes, missing back-ups etc.協(xié)助解決財務(wù)問題，包括有爭議的賬單及缺失的信息等。Ensure all record all guest complains and report immediately to the Front Office Manager.確保記錄所有客人意見，并向前廳部經(jīng)理匯報。Assist in development， implement and assessment departmental training plan.協(xié)助制定，落實和評估部門培訓(xùn)。Be alive to new ideas and system which could benefit the department and hotel.積極響應(yīng)有利于部門與酒店發(fā)展的意見與系統(tǒng)。Ensure guest needs and reasonable requests are met.確?？腿诵枨蠛秃侠硪蟊粷M足。Review arrival and next day arrival information on a daily basis, VIPs, regular guests, long staying guest, groups, special requests etc. to offer personalized service and assistance. Follow up with relevant department.每日查看當(dāng)日/次日預(yù)抵客人信息，為提供個性化服務(wù)與幫助，將貴賓、常規(guī)客人、長住客人、團(tuán)隊客人及特殊要求信息與相關(guān)部門分享。