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Supervisor bell staff, according to standards, including:按照工作標準督導行李員的工作，其中包括：Complete administrative work as necessary完成必要的管理工作Implementing proper training, including emergency procedures培訓員工，包括緊急情況處理等程序Scheduling排班Counseling言傳身教Conducting performance appraisals評估員工工作表現Conducting periodic staff meetings定期組織員工溝通會Be aware of safety and security issues and report to managers.具有安全意識，及時向經理匯報安全隱患。Keep guest information confidential and only communicate the information with proper personnel.確保客人信息的保密性，只與有關員工溝通相關信息。Maintain close control and inventory of uniforms and equipment on hand.確保管理好手頭的制服及備品充足。Establish/ensure lobby and luggage procedures (post positions, cleanliness, luggage store and manage, etc.).建立并督導大堂和行李房相關工作程序（如，告示欄擺放位置，確保清潔；行李存取流程及管理等）。Establish/ensure system for handling groups' (tours, etc.) luggage on arrival and departure.建立并督導團隊入住及離店行李運送程序。Maintain a complete and accurate set of logs (pass-on, hold valet, hotel vehicle, etc.).確保禮賓部各工作記錄本內容記錄準確。The concierge supervisor must take care of the hotel's equipment, including luggage carts, vehicles, etc. Report equipment failure or maintenance to the manager in time.禮賓員主管須關注酒店設備，包括行李車， 車輛等等。 對于設備的故障或是需要維護應當及時向經理匯報。Ensure that all hotel bell carts are in good repair and cleaned and serviced regularly. Establish procedure to keep bell carts cleaned and polished regularly.確保行李車清潔且正常工作；建立工作流程確保行李車定期清潔和拋光。Coordinate newspaper delivery if applicable.如適用，確保報紙準確發放。Be very knowledgeable about the rooms allocation and features, services and facilities of the hotel.熟練掌握酒店房間設施、位置、各餐廳和其他設施的服務項目、營業時間等。Have a solid understanding and be able to give accurate directions to local attractions, restaurants and all kinds of city information. Being able to offer and arrange transportation, airline and train tickets, beauty and barber services and arranging repairs and shopping for the guests, etc.熟悉當地的旅游景點、餐廳及各種城市信息并能夠提供準確地指路服務。協助客人預訂車輛、機票火車票、提供美容理發店信息、安排修理物品、商場購物等。Each associate is expected to carry out, within their capabilities, all reasonable requests by management.根據每個員工的能力安排工作以確保合理地任務能夠被準確落實。Maintains proper image of the working area and keep friendly atmosphere.時刻保持良好的工作環境和友好愉快的工作氛圍 。