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Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.歡迎并感謝每一位客人，微笑，眼神交流，友好的口頭問候，盡可能叫出客人的名字。Address guests' service needs in a professional, positive, and timely manner.以專業(yè)、積極的態(tài)度，及時(shí)滿足客人的服務(wù)需求。Thank guests with genuine appreciation and provide a fond farewell.真誠地感謝客人，并致以親切的告別。Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.使用品牌或酒店的特定流程（如LEARN、PLEASED、guest Response、LEAP）積極傾聽并積極回應(yīng)客人的問題、擔(dān)憂和要求，以解決問題、取悅客人并建立信任。Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.預(yù)測客人的服務(wù)需求，包括詢問客人的問題，以更好地了解他們的需求，觀察/傾聽客人的喜好，并在可能的情況下采取行動(dòng)。Engage guests in conversation regarding their stay, property services, and area attractions/offerings.與客人進(jìn)行對(duì)話，關(guān)于住宿、酒店服務(wù)和地區(qū)景點(diǎn)/產(chǎn)品。Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).為殘障人士提供幫助，包括在指導(dǎo)范圍內(nèi)為視力、聽力或身體受損的人士提供幫助（例如，在被要求時(shí)陪同他們，用語言解釋行動(dòng)，在紙上寫下指示，將物體移開，或提供使用盲文或TDD電話的通道）。Assist other employees to ensure proper coverage and prompt guest service.在適當(dāng)?shù)臅r(shí)候協(xié)助其他員工，確保及時(shí)的提供對(duì)客服務(wù)。Open and close shift in accordance with manager's checklist.參照管理程序負(fù)責(zé)開餐準(zhǔn)備及關(guān)餐結(jié)束工作。Initiate aggressive guest interaction through seeking and soliciting feedback from guests.主動(dòng)與客人交流用餐感受并征詢客人意見。Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.正確使用符合酒店集團(tuán)的各種表格。Handle daily associate relations (e.g., scheduling, time adjustments).及時(shí)處理員工當(dāng)日工作安排。Maintain a safe and sanitary work environment for all associates and guests.維持工作環(huán)境的清潔及安全。Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).對(duì)酒店及餐廳當(dāng)日營運(yùn)情況充分準(zhǔn)備，比如排班、預(yù)訂表等。Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.當(dāng)問題發(fā)生，如取消預(yù)定，臨時(shí)預(yù)定或其它日常問題時(shí)，要找出原因。During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests. 當(dāng)班時(shí)，與客人及時(shí)交流客人對(duì)服務(wù)、座位安排、菜品的滿意程度并及時(shí)與有關(guān)負(fù)責(zé)人交流。Be on the floor during entire meal period and ensure adequate coverage.確保參與整個(gè)用餐期間的所有服務(wù)。Ensure that only a quality product is being served and get served in the way that sampled on the Use Record.確保每日菜品出品質(zhì)量符合標(biāo)準(zhǔn)。Ensure all side work is done on daily basis.確保完成當(dāng)日其他分配的工作。Maintain proper associate uniform standards.隨時(shí)檢查員工的工服整潔度。Manage an effective repair and maintenance program through the use of work orders, inspections, etc.每日檢查餐廳維護(hù)工作。Assist any associate in his/her job performance, when required, to ensure guest satisfaction.協(xié)助員工維護(hù)客人的滿意度。Understand and teach empowerment principles to ensure guest satisfaction.了解掌握并能夠?qū)T工進(jìn)行客人滿意度的培訓(xùn)。Exercise station rotation to ensure stations are distributed fairly.合理分配員工的輪流替換，保證服務(wù)區(qū)的任務(wù)分配平衡。