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Address guests' service needs in a professional, positive, and timely manner.以專業、積極、及時的方式滿足客人的服務需求。Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.歡迎并感謝每一位客人，微笑，眼神交流，友好的口頭問候，盡可能叫出客人的名字。Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.預測并滿足客人的服務需求，包括向客人提問以更好地了解他們的需求，觀察/傾聽客人的喜好并盡可能采取行動。Thank guests with genuine appreciation and provide a fond farewell.真誠地感謝客人，并致以親切的告別。Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.使用品牌或酒店的特定模型（如LEARN、PLEASED、guest Response、LEAP）積極傾聽并積極回應客人的問題、擔憂和要求，以解決問題、取悅客人并建立信任。Engage guests in conversation regarding their stay, property services, and area attractions/offerings.與客人進行關于住宿、酒店服務和地區景點/產品的對話。Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).為殘障人士提供幫助，包括在指導范圍內為視力、聽力或身體受損的人士提供幫助（例如，在被要求時陪同他們，用語言解釋行動，在紙上寫下指示，將物體移開，或提供使用盲文或TDD電話的通道）。Assist other employees to ensure proper coverage and prompt guest service.協助其他員工確保在適當的時候提供及時的對客服務。Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.通過清理、收集和歸還食品和飲料，保持工作區域和客人區域的清潔。Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.全天保持工作區域的清潔，執行“隨手清潔”程序。Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.與廚房溝通額外的用餐要求、過敏源、飲食需求和特殊要求。Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.根據活動類型和服務標準擺放餐桌，包括亞麻布、玻璃器皿、盤子/瓷器和銀器/餐具的類型，確保所有用品符合質量標準。Pick-up trays and clean tables as needed to ensure a clean dining area.根據需要拾取托盤和清潔桌子，確保用餐區干凈。Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively).遵循適當的提供酒精的程序（例如，TIPs（干預程序培訓），CARE（有效控制酒精風險）。Thank every guest upon departure, invite them to return, and wish them a fond farewell.感謝每一位客人的離開，邀請他們回來，并給予一個美好的告別。Retrieve and deliver food and beverage orders in a timely manner.及時取回和送出食品和飲料訂單。Perform other reasonable duties as requested.按要求履行其他合理職責。Communicate with guests, other employees, or departments to ensure guest needs are met.與客人、其他員工或部門溝通，確保滿足客人的需求。Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.完成關門工作，包括存放所有可重復使用的物品，分解物品，清潔所有設備和區域，將設備放回適當的位置，鎖上冰箱，補充物品，關燈，鎖門，并完成每日清潔清單。