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Have a strong sense of responsibility and sense of service, their job seriously, a high degree of vigilance；具有較強責任感和服務意識，對工作認真負責，有高度的警惕性； Strictly implement the various tasks assigned by supervisor and work instructions；嚴格執行主管交辦的各項任務和工作指示；Familiar with the departments of the system, and related work processes and procedures；熟悉部門各項制度、工作流程和和相關程序；Sensitive to the problem at work and timely reporting, and maintain good communication with others；在工作中善于發現問題并及時上報，與各他人保持良好的溝通；Detailed record of the problems found in inspections and report to supervisor, politely check on hotel suspects；詳細記錄巡查中發現問題并上及時匯報，發現可疑人員和事物要禮貌地進行盤查、監控；Familiar with Hotel facilities and equipment, the location of the fire district, operation and use；熟悉酒店消防設施設備的位置、操作及使用方法； Care property belongings and stand to shift hand over process; Follow-up work needs to be documented；愛護酒店財產，崗位交接流程，詳細記錄需要跟進的工作Use properly way to handle guest complains, build good relationship with guest and report in time；使用正確的方法處理客人的投訴，與客人建立良好的關系并及時報告；Family with hotel crisis management plan and backup plan；熟悉酒店緊急程序及消防應急預案； Keep good grooming as hotel standard；按照酒店標準保持良好的儀容儀表；Follow the hotel's policy, code of conduct and procedures；遵守酒店的政策、行為準則及程序；Keep well on work log；做好工作日志；Accept supervise of work and evaluation；接受工作監督和評估；Be response for own discipline, dereliction of duty (negligence) actions；保持自律性、為自己的失職（瀆職）行為負責。；Complete assigned works完成上司交辦的其它各項工作指令。