- 職位性質(zhì)：全職
- 工作地區(qū)：福建省廈門市
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：7千-9千
- 職位有效期：2026-03-11至2026-06-28
Supporting Management of Front Desk Team
支持前臺團隊的管理
§ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
運用人際關(guān)系和溝通技巧來領(lǐng)導(dǎo)、影響和鼓勵他人；提倡健全的財務(wù)/商業(yè)決策；誠實、正直、以身作則。
§ Encourages and builds mutual trust, respect, and cooperation among team members.
鼓勵并建立團隊成員之間的相互信任、尊重和合作。
§ Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
監(jiān)督和管理員工。管理所有日常工作。充分了解員工的崗位，在員工不在的情況下履行職責(zé)。
§ Ensures employee recognition is taking place on all shifts.
確保所有班次的員工都得到認可。
§ Establishes and maintains open, collaborative relationships with employees.
與員工建立并保持開放的合作關(guān)系。
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
監(jiān)督和支持客人服務(wù)和前臺目標(biāo)的進展
§ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
管理日常運營，確保質(zhì)量，標(biāo)準(zhǔn)和滿足客戶的期望。
§ Develops specific goals and plans to prioritize, organize, and accomplish your work.
制定具體的目標(biāo)和計劃，優(yōu)先考慮、組織和完成你的工作。
§ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
處理投訴，解決糾紛，解決不滿和沖突，或與他人協(xié)商。
§ Strives to improve service performance.
努力提高服務(wù)績效。
§ Collaborates with the Front Office Manager on ways to continually improve departmental service.
與前廳部經(jīng)理合作，持續(xù)改進部門服務(wù)。
§ Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
持續(xù)，清晰，一致性的傳達前廳部目標(biāo)以達成預(yù)期的結(jié)果。
§ Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
根據(jù)賓客意見卡，和客人滿意度結(jié)果，參與制定和實施糾正措施計劃。
§ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
在所有部門會議上強調(diào)客人的滿意度并關(guān)注持續(xù)改進。
Ensuring Exceptional Customer Service
確保卓越的客戶服務(wù)
§ Provides services that are above and beyond for customer satisfaction and retention.
提供超越客戶滿意度服務(wù)和提高客人忠誠度。
§ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
通過溝通，協(xié)助員工了解客人需求，在需要時提供指導(dǎo)、反饋和輔導(dǎo)以提高服務(wù)品質(zhì)。
§ Serves as a role model to demonstrate appropriate behaviors.
作為榜樣展示適當(dāng)?shù)男袨椤?br>§ Sets a positive example for guest relations.
為客戶關(guān)系樹立積極的榜樣。
§ Displays outstanding hospitality skills.
出色的服務(wù)技能。
§ Empowers employees to provide excellent customer service.
授權(quán)員工為客人提供優(yōu)質(zhì)服務(wù)
§ Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
定期與客戶溝通，以獲得產(chǎn)品質(zhì)量、服務(wù)水平和整體滿意度的反饋。
§ Provides feedback to employees based on observation of service behaviors.
根據(jù)觀察到的服務(wù)行為向員工提供反饋。
§ Handles guest problems and complaints effectively.
有效處理客人的問題和投訴。
§ Interacts with guests to obtain feedback on product quality and service levels.
與客人互動收集客人對產(chǎn)品質(zhì)量和服務(wù)品質(zhì)的反饋。
