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§ Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communications among departments.
確保前廳區域的工作能夠順利、高效、專業地運作。確保各部門間的良好溝通。
§ Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.
確保能夠遵守所有的規章流程和法規。定期管理審計賬目，如果出現不合法現象要與會計及時溝通，適合的時候也可以與領導及顧問聯系。
§ Ensure proper check-in/ out procedure are followed. Strictly follows bank-out procedures and cash handling procedures. Be familiar with sales strategy, ensure No Further Rate guarantee
很好地遵循登記入住及退房流程。嚴格遵守銀行支取流程和現金處理流程。熟悉銷售策略，確保“最優惠價格保證。
§ Responsible for Guest Service supervisor/AYS supervisor daily tasks being followed and reviewed. Appropriate and accurate room blockings are being indicated on a daily basis.
負責賓客服務主管/為您服務中心主管日常工作的完成及核對，每天正確地標注出鎖過的房間。
§ Responsible for training and hiring newly hired associates in guest relations area. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 15 minute daily training is required.
負責客戶關系工作區域的員工培訓及新員工的招聘。確保日常培訓中應該包括技能培訓、禮儀、溝通培訓、管理培訓以及組織技能的培訓。每天需培訓15分鐘。
§ Ensures that recognition programs for both guest and associates are in place and working. Responsible for all repeat guest special requests, lead front desk team to follow through and ensure guest has an enjoyable stay. Establish system in place for repeat/Marriott Bonvoy/VIP guest recognition program. Being able to contribute and lead front desk team to participate in up sale program.
確保客人及員工識別系統能夠正常運行，滿足回頭客的特殊要求。帶領前臺員工堅持工作，并確保客人在酒店能過得愉快。建立回頭客、回饋萬豪旅享家客人、VIP客人識別系統，能夠促使并領導前臺員工加入銷售體系。
§ Directly responsible for Marriott Bonvoy enrolling program. Responsible of establishing the game plan, ensure enrolling rates meets brand goal.
直接負責萬豪旅享家會員注冊計劃，并設立會員注冊獎勵計劃，確保會員注冊率和活動率達到集團目標。
§ Initiates additional tasks to improve existing procedures and guest satisfaction.
完成額外的工作任務，以提高現有的工作速度及客戶滿意度。
§ Resolve system problems and can operate the system manually. Can lead the staff through a down time.
能夠解決系統問題并操作該系統。能夠領導員工堅持工作。