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§ Time in and out at the housekeeping office in complete uniform.
身穿制服在辦公室簽到和簽退。
§ Report for duty punctually, wearing the correct uniform and name badge at all times.
準時上班，正確穿戴制服和名牌。
§ Responsible for the daily operation of the floors in the housekeeping department.
負責客房部樓層的日常運作。
§ Supervise and control all Housekeeping operations. Assist assign and supervise the Floor Supervisor in their work and assist if required.
管理和控制所有客房運行管理，分配和監督主管的工作并在需要時提供幫助。
§ Train, motivate and evaluate staff.
培訓并激勵員工，并進行員工工作表現評估。
§ Responsible for the cleaning of the guest room area, and conducting daily inspections of all areas.
負責客房區域的清潔，每天檢查所有區域。
§ Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
確保所有工作嚴格遵循客房部操作程序執行并遵守酒店規章制度。
§ Ensure prompt reporting of maintenance issues.
確保迅速報告維修數據。
§ Good knowledge for using chemicals and clean rooms.
具有豐富的清潔劑使用及清潔房間知識。
§ Provide one to instruction to staff members when required.
必要時對員工進行一對一的當面指導。
§ Promote our hotel products and service.
推廣酒店產品與服務質量。
§ Train new employees with professional.
運用專業知識培訓新員工。
§ Monthly inventory of guest items to ensure that there are no items close to their expiration dates in guest rooms and warehouses.
每月盤點，確保所客房及倉庫無臨期物品出現。
§ Ensure proper handling of Lost and Found.
確保采用正確的方式處理客人的失物招領。
§ Manage quality improvement.
管理質量改進。
§ Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget.
根據酒店預算目標，為部門制定可衡量的目標并有效地管理部門成本
§ Maintain regular spring-cleaning schedules.
制訂定期春季大清潔計劃。
§ Inspect VIP rooms.
檢查預抵VIP 的房間。
§ Handle customer complaints and report to the housekeeping manager.
處理客人投訴，并向客房經理報告。
§ Responsible for strict key control.
負責鑰匙的嚴格管控。
§ Co-operate with the Reception on room discrepancies to ensure accurate room status at all times.
與前臺接待部門密切合作以確保在任何時段房態的準確性。
§ Develop systems that measure the cost effectiveness of the department.
建立系統評估部門成本的有效性。
§ Develop procedures that track, report on, and control the circulating costs of the department.
建立程序跟蹤、報告、控制部門的流動成本
§ Handle and store stock according to stock control procedures.
根據庫存管控程序處理和儲備庫存 。
§ Coordinate work operations within the department.
協調部門內部工作運作。
§ Assess work operations and prepare plans to implement change when required.
評估部門運作情況，必要時進行調整。
§ Monitor productivity of the department.
監督部門工作效率。
§ Prevent and resolve grievances.
避免和解決申述。
§ Resolve disputes.
解決爭端。
§ Discipline staff when necessary.
必要時進行員工紀律處分。
§ Facilitate multi kills.
推動和幫助員工掌握多項技能。
§ Maintain up-to date staff records.
保持員工記錄的更新。
§ Implement staff performance appraisals.
進行員工表現評估。
§ Carry out exit interviews.
落實員工離職面談。
§ Provide ongoing advice and support to staff under your supervision.
為下屬員工提供持續性建議和支持。
§ Supervise staff performance.
指導員工工作表現。
§ Manage the delivery of high quality service to guests.
負責管理向客人提供高品質服務。
§ Ensure guest needs and reasonable requests are met.
確保客人需求與合理要求被滿足。
§ Seek opportunities to continually improve guest service.
不斷尋求提升對客服務質量的機會。
§ Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance.
確認VIP 客人，常住客和長住客人，建立和諧關系并提供個性化服務。
§ Take appropriate action to resolve guest complaints.
采取合適方式處理客人投拆。
§ Adhere to the hotel’s security and emergency policies and procedures
堅持遵守酒店安全緊急制度處理程序。
§ Log security incidents and accidents in accordance with hotel requirements.
依照酒店要求完成安全日志和事故記錄。
§ Adhere to hotel cleaning and maintenance programs.
堅持執行酒店維護清潔和養護計劃。
§ Ensure a high level of cleaning is maintained in work area.
保持維護所在工作區域的高度整潔。
§ Ensure all reporting and servicing deadlines are met on a timely basis.
確保按時完成所有報告和服務期限任務。
§ Emphasize good personal behavior，as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible.
無論何時何地，強調員工手冊中規定的良好個人行為準則并提倡團隊合作精神。
§ Carry out other tasks as directed by your supervisors.
完成上級交待的其它任務。