- 職位性質(zhì)：全職
- 工作地區(qū)：福建省廈門市
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：3.5千-4.5千
- 職位有效期：2026-03-12至2026-06-28
Policies and Procedures
政策及程序
§ Protect the privacy and security of guests and co-workers.
保護客人和同事的隱私和安全。
§ Maintain confidentiality of proprietary materials and information.
維護專有資料和信息的機密性。
§ Follow company and department policies and procedures.
遵守公司和部門的政策和程序。
§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
確保制服、銘牌和個人儀表干凈、衛(wèi)生、專業(yè)，并符合公司的政策和程序。
§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
根據(jù)公司政策和程序保護公司工具、設(shè)備、機器或其他資產(chǎn)。
§ Perform other reasonable job duties as requested by Supervisors.
執(zhí)行主管要求的其他合理的工作職責(zé)。
Guest Relations
客戶關(guān)系
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
歡迎并感謝每一位客人，微笑，眼神交流，友好的口頭問候，盡可能叫出客人的名字。
§ Address guests' service needs in a professional, positive, and timely manner.
以專業(yè)、積極的態(tài)度，及時滿足客人的服務(wù)需求。
§ Thank guests with genuine appreciation and provide a fond farewell.
真誠地感謝客人，并致以親切的告別。
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
使用品牌或酒店的特定流程（如LEARN、PLEASED、guest Response、LEAP）積極傾聽并積極回應(yīng)客人的問題、擔(dān)憂和要求，以解決問題、取悅客人并建立信任。
§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
預(yù)測客人的服務(wù)需求，包括詢問客人的問題，以更好地了解他們的需求，觀察/傾聽客人的喜好，并在可能的情況下采取行動。
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
與客人進行對話，關(guān)于住宿、酒店服務(wù)和地區(qū)景點/產(chǎn)品。
§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
為殘障人士提供幫助，包括在指導(dǎo)范圍內(nèi)為視力、聽力或身體受損的人士提供幫助（例如，在被要求時陪同他們，用語言解釋行動，在紙上寫下指示，將物體移開，或提供使用盲文或TDD電話的通道）。
§ Assist other employees to ensure proper coverage and prompt guest service.
在適當(dāng)?shù)臅r候協(xié)助其他員工，確保及時的提供對客服務(wù)。
Communication
溝通
§ Speak to guests and co-workers using clear, appropriate and professional language.
使用清晰、恰當(dāng)和專業(yè)的語言與客人和同事交談。
§ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
接聽電話時要遵守適當(dāng)?shù)亩Y儀，包括在鈴響3聲之內(nèi)接電話，微笑著接電話，喊出呼叫者的名字，將電話轉(zhuǎn)接到適當(dāng)?shù)娜?部門，在保持通話前請求呼叫者的允許，接收和轉(zhuǎn)發(fā)信息，等待呼叫者優(yōu)先結(jié)束通話。
§ Talk with and listen to other employees to effectively exchange information.
與其他員工交談并傾聽，有效地交換信息。
§ Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
與同事、主管或經(jīng)理謹慎、安靜地討論工作主題、活動或問題，避免進入公共場所。
