- 職位性質(zhì)：全職
- 工作地區(qū)：福建省廈門市
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：7千-9千
- 職位有效期：2026-03-12至2026-06-28
§ Protect the privacy and security of guests and co-workers.
保護(hù)客人和同事的隱私和安全。
§ Maintain confidentiality of proprietary materials and information.
維護(hù)專有資料和信息的機(jī)密性。
§ Follow company and department policies and procedures.
遵守公司和部門的政策和程序。
§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
確保制服、銘牌和個(gè)人儀表干凈、衛(wèi)生、專業(yè)，并符合公司的政策和程序。
§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
根據(jù)公司政策和程序保護(hù)公司工具、設(shè)備、機(jī)器或其他資產(chǎn)。
Guest Relations
客戶關(guān)系
§ Address guests' service needs in a professional, positive, and timely manner.
以專業(yè)、積極、及時(shí)的方式滿足客人的服務(wù)需求。
§ Assist other employees to ensure proper coverage and prompt guest service.
協(xié)助其他員工，確保在對(duì)客服務(wù)時(shí)為客人提供及時(shí)、適當(dāng)?shù)姆?wù)。
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
歡迎并感謝每一位客人，微笑，眼神交流，友好的口頭問(wèn)候，盡可能叫出客人的名字。
§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
預(yù)測(cè)客人的服務(wù)需求，包括詢問(wèn)客人的問(wèn)題，以更好地了解他們的需求，觀察、傾聽(tīng)客人的喜好，并在可能的情況下采取行動(dòng)。
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
使用品牌或酒店的特定流程（如LEARN、PLEASED、guest Response、LEAP）積極傾聽(tīng)并積極回應(yīng)客人的問(wèn)題、擔(dān)憂和要求，以解決問(wèn)題、取悅客人并建立信任。
§ Thank guests with genuine appreciation and provide a fond farewell.
真誠(chéng)地感謝客人，并致以親切的告別。
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
與客人進(jìn)行對(duì)話，關(guān)于住宿、酒店服務(wù)和地區(qū)景點(diǎn)、產(chǎn)品。
§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
為殘障人士提供幫助，包括在指導(dǎo)范圍內(nèi)為視力、聽(tīng)力或身體受損的人士提供幫助（例如，在被要求時(shí)陪同他們，用語(yǔ)言解釋行動(dòng)，在紙上寫(xiě)下指示，將物體移開(kāi)，或提供使用盲文或TDD電話的通道）。
Communication
溝通
§ Speak to guests and co-workers using clear, appropriate and professional language.
使用清晰、恰當(dāng)和專業(yè)的語(yǔ)言與客人和同事交談。
§ Provide assistance to coworkers, ensuring they understand their tasks.
為同事提供幫助，確保他們理解自己的任務(wù)。
§ Talk with and listen to other employees to effectively exchange information.
與其他員工交談并傾聽(tīng)，有效地交換信息。
§ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
接聽(tīng)電話時(shí)要遵守適當(dāng)?shù)亩Y儀，包括在鈴響3聲之內(nèi)接電話，微笑著接電話，喊出呼叫者的名字，將電話轉(zhuǎn)接到適當(dāng)?shù)娜?部門，在讓呼叫者保持通話前請(qǐng)求允許，接收和轉(zhuǎn)發(fā)信息，允許呼叫者結(jié)束通話。
§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
與同事、主管或經(jīng)理謹(jǐn)慎、安靜地討論工作主題、活動(dòng)或問(wèn)題，避免進(jìn)入公共場(chǎng)所。
§ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
準(zhǔn)備和審查書(shū)面文件（如：日常日志、商務(wù)信函、備忘錄、報(bào)告），包括校對(duì)和編輯書(shū)面信息以確保準(zhǔn)確性和完整性。
