- 職位性質：全職
- 工作地區：福建省廈門市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：2萬-3萬
- 職位有效期：2026-05-27至2026-08-25
Leading Rooms Team
領導房務團隊
§ Champions the brand’s service vision for product and service delivery.
根據品牌服務愿景提供產品和服務。
§ Communicates a clear and consistent message regarding departmental goals to produce desired results.
清晰一致溝通部門目標，以達到預期成果。
§ Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
為確保酒店達成目標，做出必要決策并落實。
§ Monitors and promotes room rates, specials, and promotions at the residence.
監控和推廣酒店的房價、特價和促銷活動。
Managing Profitability
收益管理能力
§ Analyzes service issues and identifies trends.
分析服務問題并識別問題趨勢。
§ Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
與客房團隊合作制定和落實與品牌經營戰略一致的運營策略。
§ Reviews and audits expenses.
審查和審計部門費用。
Managing Revenue Goals
管理收入目標
§ Monitors Rooms operations sales performance against budget.
根據預算監控客房運營銷售業績。
§ Reviews reports and financial statements to determine Rooms operations performance against budget.
審查報告和財務報表，根據預算確定客房運營業績。
§ Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
指導和支持運營團隊有效地管理入住率、房價、工資和可控費用。
§ Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
對比預算工資和實際工資，指導直接下屬關注解決問題并讓團隊對結果負責。
Ensuring and Providing Exceptional Customer Service
確保提供卓越的客戶服務
§ Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
向品牌目標客戶展示并傳達賓客滿意度的關鍵驅動因素。
§ Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
在客戶體驗過程中提供優質的客戶服務，并鼓勵其他員工也這樣做。
§ Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
與領導團隊一起審查客人的反饋，并確保落實相應的糾正措施。
§ Coordinates and communicates event details both verbally and in writing to the customer and property operations.
以書面和口頭方式與客人和酒店運營部門溝通協調活動細節。
§ Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
在所有房務部區域創建一種滿足或超過客人期望的工作氛圍。
§ Responds to and handles guest problems and complaints.
回應并處理客人的問題和投訴。
§ Uses personal judgment and expertise to enhance the customer experience.
運用個人判斷和專業知識來提高客戶體驗。
§ Stays available to solve problems and/or suggest alternatives to previous arrangements.
隨時準備解決問題并提出替代方案。
§ Interacts with guests to obtain feedback on product quality and service levels.
保持與客人溝通，以獲得對產品質量和服務水平的反饋。
§ Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
定期與客戶保持聯系，以獲得產品質量、服務水平和整體滿意度的反饋。
§ Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
通過收集到的客人反饋結合個人判斷制定出不斷提高客人服務水平行動計劃。
§ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
在所有部門會議上強調賓客滿意度，并持續關注改進。
§ Ensures that employees understand expectations and parameters for Room duties.
確保員工了解房務部工作職責要求和指標。
§ Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
推動制定與實施有效應對各類障礙的創造性解決方案，并通過持續優化不斷提升賓客滿意度。
