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崗位職責/職位描述

工作職責

·???????Effectively manage therestaurant by ensuring the following:

·???????有效管理餐廳的日常工作，確保日下工作正常進行：

o???Oversee the Implementation ofstandards as detailed in the departmental standards and procedures manual

o???監督部門工作標準和程序手冊中列出的各項規范的貫徹執行。

o???Adhere to opening and closingprocedures

o???遵守開始營業和結束營業的程序。

o???Adhere to bill payingprocedures

o???遵守規定的結賬程序。

o???Conduct effective shiftbriefings ensuring all staff are aware of VIPs, special occasions, dailyspecials; emphasis on upselling certain products; etc.

o???有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產品等。

o???Personally meet and farewell aminimum of 80% of your customers

o???親自迎送80%以上的客人。

o???Encourage and motivate staff toprovide optimum service during all shifts

o???激勵在崗員工為客人提供卓越的服務。

·???????Share recommendations and guestcomments to Chef and Food and Beverage Manager to reflect current customerprofile

·???????與廚師和餐飲經理交流意見和客人的建議從而反應當前客人的情況。

·???????Develop and implementPromotions Calendar for F&B products in restaurant

·???????在餐廳制定和執行餐飲產品促銷活動日歷。

·???????Manage special event concepts

·???????特別活動的概念管理工作。

·???????Anticipate market changes andreview operations when necessary

·???????善于預測市場的變化情況，并在必要時審評運營工作。

·???????Conduct competitor analysis

·???????對競爭對手進行分析。

·???????Create positive publicityopportunities

·???????創造良好的公眾宣傳機會。

·???????Manage customer database andutilize effectively

·???????管理顧客數據庫并有效的加以使用。

·???????Up-sell property facilities

·???????推銷酒店的設施。

·???????Actively pursue cost savingmeasures

·???????積極的實行節約成本的方法。

·???????Recycle wherever possible

·???????盡可能再利用能源。

·???????Liaise with Sales Managerduring tender process to obtain new accounts; Food and Beverage specific

·???????在競標過程中與銷售經理密切合作爭取新的客戶；特別是餐飲部門的客戶。

·???????Manage wage and beverage cost

·???????管理工資和飲料成本。

·???????Forecasting

·???????進行預測工作。

·???????Stock control

·???????有效的控制存貨。

·???????Analyse food and beveragestatistics through point of sale system

·???????通過銷售點銷售系統分析餐飲統計數據。

·???????Works with Superior on manpower planning and managementneeds

·???????和上級領導一起進行人力規劃和管理需求。

·???????Works with Superior in the preparation and management ofthe Department’s budget

·???????和上級領導一起編制和管理部門預算。

·???????Moves throughout facility and kitchen areas to visually monitor and takecorrective action to ensure food quality and service standards are met.Verifies temperatures, judges’ appearance and taste of products, and checkspreparation methods to determine quality. Provides guidance for improvement andimplements necessary adjustments for consistency.
注意監測所有設施和整個廚房區域，并采取適當的行動以確保食品質量和服務水平得到滿足。保證產品的溫度，出品和口感，制備方法和檢查，以確定品質。

·???????Responsible for ensuring compliance with all policies and proceduresthat relate to the restaurant as well as all local, state and federal laws andregulations; responsible for ensuring cleanliness and proper sanitationof all work and service areas.
有責任確保餐廳所有的政策和程序都符合當地政府乃至國家的規定。負責確保餐廳的清潔和所有工作和服務區域的衛生。

·???????To maintain a high customer service focus by approaching your job withthe customers always in mind.
在整個工作過程中，始終保持高度的客戶服務意識

·???????To have a positive impact, taking personal responsibility and initiativeto resolve issues, always clearly communicating with both customers andcolleagues.
保持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。

·???????To be motivated and committed, approaching all tasks with enthusiasm andseizing opportunities to learn new skills or knowledge in order to improve yourpersonal performance.
具有積極合作的精神， 以極其熱心的態度對待所有的工作，并且樂于借助一切機會學習新技能以便于改進自己的工作表現。

·???????To be flexible, responding quickly and positively to changingrequirements including the performance.
具有極強的應變能力, 反映迅速并以積極的態度面對要求的改變，包括任何工作要求的改變。

·???????To maintain high team focus by showing co-operation and support tocolleagues in the pursuit of team goals.
具有極強的團隊精神， 通過合作及對同事工作的支持達到團隊的目標。

·???????To contribute ideas and suggestions to enhance operational/environmentalprocedures in the Hotel.
能夠提出對酒店的運作及環境有益的意見或建議。

·???????To perform all duties and responsibilities in a manner that ensures yoursafety and that of others in your workplace.
在工作過程中能夠做好本職工作，保證自己及其他人的安全。