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崗位職責(zé)/職位描述

Your future mission 崗位職責(zé)：

1. Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

與所有的酒店客人建立并保持積極的關(guān)系。

2. Take action to address these needs in order to exceed their expectations.

努力去預(yù)知客人需求以便滿足并超出他們的需求。

3. Maintain a high level of product and service knowledge in order to explain and sell service sand facilities to guests.

保持高水平的酒店產(chǎn)品和服務(wù)知識，以便向客人解釋和介紹相關(guān)的服務(wù)設(shè)施。

4. Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.

對特殊活動和事件要有了解以便回答客人的需求。

5. Maintain currentHotel information to be able to provide information to guests.

了解酒店知識以提供給客人信息。

6. ImplementsProcedures which enhance the guest experience.

執(zhí)行正確的程序以提高客人的體驗。

You are 崗位要求：

1. Good oral and written communication skills.

良好的口頭及書面溝通能力。

2. Min 2-year experience in similar position at international hotels.

至少2年酒店相關(guān)運做經(jīng)驗，具有國際連鎖酒店工作經(jīng)驗。

3. College degree or above, have education in hospitality management.

大戟以上學(xué)歷，酒店管理相關(guān)專業(yè)。

Experienced in all aspects of restaurants service.

餐飲服務(wù)的各方面豐富經(jīng)驗。

Must be well-presented and professionally grooming all times.

始終保持良好和專業(yè)的形象。

Attention to detail and strong interpersonal skills.

注重細(xì)節(jié)，良好的人際交往能力。