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崗位職責/職位描述

Your future mission 崗位職責：

1.?Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.

主動關注并禮貌高效的處理客人的要求及投訴，需要時要向上一級主管匯報，并且確保及時跟進。

2. Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests.

確保對所有忠實會員和貴賓都執行其相關接待程序和標準。

3. Be?recognize with frequent guest and provide individually welcoming.

認知常住客人并提供個性化的歡迎。

4. Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.

預知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。

5. Full utilization of?all kinds of systems?to embrace guest experience.

充分利用各類酒店管理系統和軟件以提高賓客體驗。

6. Accuracy in link of reservations requirement to room allocation/guest needs.

根據預訂信息準確地為客人安排房間及滿足合理需求。

7. Liaison between Front Office departments and rest of hotel effective for guest experience.

在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗。

You are 崗位要求：

1. Diploma or Degree preferably in hospitality or related field.

酒店管理或相關專業的專科及以上學歷。

2. Minimum three (3) years relevant experience in a similar position at?international hotels.

在知名國際酒店內從事至少三年類似崗位的經驗。

3. Familiar with Opera and Office software knowledge.

熟悉并掌握Opera酒店管理系統和各類辦公軟件。

4. Excellent oral and written skills in Mandarin and English.

優秀的中英文聽說讀寫能力。

5. Excellent interpersonal & communication skills.

優秀的人際關系和溝通能力。

6. Confidently able to resolve problems and make decisions.

自信的解決問題與決策的能力。