莫干山熙居鉑爾曼酒店| 招聘職位
- 職位性質：全職
- 工作地區：湖州市德清縣
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：5.5千-6千
- 職位有效期：2026-04-10至2026-07-09
職位：前臺主管
崗位職責/職位描述
Primary Responsibilities 主要職責
Acquainted with Opera PMS
熟練使用Opera系統
?Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests.
協調所有入住和離店的辦理，關注客人等房時間，保持客人被告知各種狀況并確保每一位客人盡可能的舒適和滿意。接待貴賓。
?Ensure LQA standards are implemented and delivered to every guest.
掌握LQA在對客服務中被遵守和執行。
?Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
禮貌且高效地處理客人及人才的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。
?Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity.
確保前臺接待都有很好的銷售意識，并熟知酒店的設施、服務和賣點，并在合適的機會以專業的態度展現給任何一個潛在的客人。
?Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the d
