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崗位職責/職位描述

Maintain the Cleanliness and Quality of Floor

保持樓層區域的干凈和清潔質量

·?To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.

對酒店的規章制度、衛生、健康安全有明確的了解。

·?To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.

管理客房服務員并檢查客房及服務區域的衛生，注意從酒店的全局出發并根據要求建立國際化的衛生標準。

·?To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.

檢查所有客房，重要客人的房間以及重要客人的到達，以及常住客人的房間衛生。

Provide Guestroom Experience that Meets Guests’?Expectations?

為客人提供符合客人預期的體驗

·?To document all daily activities and events such as guest complaints and habits in the logbook.

記錄日常所有的活動，例如客人的投訴和喜好等。

·?To attend to guest requests and complaints. Takes corrective action.

采用正確的方式處理客人的要求和投訴。

·?To check on the standard of "Turn down services".

中班主管檢查夜床服務是否符合標準。

·?To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.

確保所有客房按酒店標準清潔，同時保證提高客人的滿意度。

Check Floor Daily Work

檢查樓層日常工作

·?To prepare daily work sheet?for?room?Attendants.

準備客房服務員的每日工作表。

·?To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper.

執行行政管家及行政副管家所分配的其它次要的任務。

·?Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.

記錄日常事件并繼續向下一班主管的做好交班。

·?To assist in the inventory of guestroom linen.

協助客房布草的盤點。

·?Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.

準備主管報告，完成維護工作需求。

·?Collects R.A.’s reports for submission to Housekeeping office.

收集客房服務人才作報告并將其上交到辦公室文員處。

·?Reports and turns over any items left by guests to Lost & Found in-charge.

提醒人才報告并上交任何客人的遺留的物品。

Involvement in Wider Job Function Actions/Relationships

參與更廣泛的工作職能

·?Ensure that safe working practices are followed including emergency procedures.

確保安全工作在緊急程序的范圍內進行。

·?Participate in departmental leadership activities as a member of the team.

作為團隊的一員參加部門領導的活動。

·?Maintain levels of confidentiality and discretion for guests.

保持對顧客的保密和謹慎。

·?Develop own knowledge and skills as a contributing member of the Housekeeping team.

發展個人知識和技能以成長為對客房服務團隊有貢獻的一員。

Involvement in Wider Job Function Actions/Relationships

參與更廣泛的工作職能

·?Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.

了解職業健康及安全政策及流程，并在其指導下確保安全貫徹實施，確保直屬下屬的執行.

·?Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

理解關懷職責，使其符合職業健康及安全法規、政策及流程。

·?Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

熟悉財物安全、急救、火災及緊急程序，并確保能夠安全的使用相關設備。

·?Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

采取行動糾正危險情況，并通知主管潛在危險。

·?Log security incidents and accidents in accordance with hotel requirements.

根據酒店要求，記錄安全事故。

·?To ensure hotel's fire, health, and safety procedures are implemented.

確保酒店火災、健康及安全流程得到實施。

Other Responsibilities

其他職責

·?Perform other related duties & special projects as assigned by the supervisor.

隨時執行上級分配的其他相關任務或特殊項目。?

·?The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要，該部門有權更改或補充該職位描述。

Knowledge and Experience知識和經驗

·?College degree or above

大專學歷及以上

·?Least 2 years working experience in Housekeeping floor section.

至少2年的客房樓層工作經驗

·?Have good communication skill

良好的溝通技巧

·?Have similar position in international 5 star hotel

有國際5星級酒店相同的經驗

Competencies 技能

·?Good interpersonal skills with ability to communicate with all levels of talents

良好的交際能力能和各級人才交流

·?Service oriented with an eye for details

用心著眼于細節

·?Ability to work effectively and contribute in a team

能有效工作并且對團隊有貢獻

·?Good presentation and influencing skills

良好的表達能力和影響技能

·?Multicultural awareness and able to work with people from diverse cultures

多元化意識并能夠和不同文化背景的人工作

·?Flexible and able to embrace and respond to change effectively

能靈活快速地應對變化

·?Ability to work independently and has good initiative under dynamic environment

能獨立工作，在動態環境下有很好的主動性

·?Self-motivated and energetic

有上進心和精力充沛