免费精品国产一区二区三区麻豆,国产久久在线观看,欧美激情视频一区二区,亚洲天天鲁鲁在线观看,国产亚洲精品色一区二区,久久水蜜桃精品一二区,台湾综合婷婷一区二区三区,草色五月天,欧美精品久久久久99毛片

崗位職責/職位描述

Primary Responsibilities主要職責?

Administration

行政

·?In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.?

當經理不在場時，負責人才的監督和管理指導，確保部門的正常運行。

·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.

全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。

·?Supervise cash handling and banking procedures.

負責監督現金操作和交接程序。

·?Prepare daily banking and cash flow reports.

填寫部門營業收入報表。

·?Establish and instruct talent in cash security procedures.

建立和指導人才正確處理現金程序。

·?Deal with irregular payments.

處理非日常的付款。

·?Supervise the maintenance of service equipment.

監管和維護服務設備。

·?Monitor standards of guest facilities and services.

監督客人設施和服務標準。

·?Control stock and monitor security procedures.

控制庫存和進行安全監督。

·?Assist with menu and wine list creation.

協助開發新菜單和酒水單。

·?Supervise functions.

監督和管理所有餐飲活動。

·?Supervise outlet service.

監督和管理部門服務標準。

Financial and Revenue Responsibilities

財務及收入職責

·?Drive sales to maximize budgeted revenue.

推動銷售，增加收益。

·?Saving all kinds of expenses.

節約各項費用。

·?Saving the energy cost.

節約能源。

·?Works with superior in the preparation and management of the department’s budget and is aware of financial targets.?

與上級一起，管理本部門財務預算。

Learning & Development and Talent & Culture

學習與發展和人才與文化

·?Recruit, manage, train and develop the Restaurant team.

招聘、管理、培訓和發展餐廳團隊成員。

·?Deals effectively with Talents from diverse backgrounds

有效地處理來自不同背景的的人才。

·?Avoids overusing status or position power

避免過度使用身份或職位權力

·?Earns a reputation for fairness and approachability

做到和藹可親，平易近人。

·?Ensure that guest and Talent information and transactions are kept confidential during and after employment with the company

確保在職期間和離職后，為客人和人才信息和事務保密。

·?Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimization.

確保人才不會受到與工作場所相關的歧視，騷擾和侵害。

·?Treats complaints of harassment and discrimination promptly and confidentially

及時并且保密地處理騷擾、歧視的投訴。

·?Treat customers and colleagues from all cultural groups with respect and sensitivity.

謹慎和尊重地對待不同文化群體的客戶和同事。

·?Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

識別和謹慎處理那些可能會引起交叉文化引發的沖突或誤解。

Guest Service Responsibilities

?對客服務的責任

·?Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

與所有的酒店客人建立并保持積極的關系。

·?Take action to address these needs in order to exceed their expectations.

努力去預知客人需求以便滿足并超出他們的需求。

·?Create a positive hotel image in every interaction with internal and external customers.

在與國內外的客人交流時，努力保持酒店的正面形象。

·?Adhere to hotel brand standards.

堅持酒店的品牌標準。

·?Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

保持高水平的酒店產品和服務知識，以便向客人解釋和介紹相關的服務設施。

·?Assist guests and escort them to locations within the hotel at their request.

在酒店內部，如果客人要求，一定要幫助客人并把他帶到要去的酒店內的任何地方。

·?Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.

對特殊活動和事件要有了解以便回答客人的需求。

·?Maintain current Hotel information to be able to provide information to guests.

了解酒店知識以提供給客人信息。

·?Implements Procedures which enhance the guest experience.

執行正確的程序以提高客人的體驗。

·?Deals diplomatically and skillfully during guest interactions.

有禮貌，有技巧與客戶進行接觸。

Professional Technical Responsibilities

專業技能

·?Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.

根據預測、宴會預訂、團體餐的安排及重要賓客的人數來安排工作。

·?Record sales, complaints, solutions and equipment.

做好銷售、賓客投訴、解決辦法及相關人才、設備的記錄。

·?Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost.

給領導提出建議，提高工作效率，促進銷售，并達到增源節支的目的。

Health and Safety

健康與安全

·?Ensure that all potential and real Hazards are reported immediately and rectified.

確保所有潛在的和實際的危險是被立即報告和糾正的。

·?Be fully conversant with all departmental Fire, Emergency and Bomb procedures.

充分熟悉各個部門的消防及緊急預案程序。

·?Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents.

為了客人們和人才們的安全和消防安全，必須確保所有的緊急程序都被預演、落實和實施。

·?Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

在公平的酒店規則和嚴格遵守的法律法規下，確保在酒店內所有人的人身和財產安全。

·?Ensure all talents?within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

確保所有人才都在部門內以安全的方式操作，避免不安全的或者不適合的冒險的行為造成自己或者其他工作人員的損傷或不便。

·?Use safe manual handling techniques and practice safe work habits following AccorHotels?Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

遵循雅高酒店集團健康、安全和環境政策，來養成使用安全操作手冊和實踐安全工作的習慣。減少對環境的影響和防止污染。

Confidentiality

保密制度

·?Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to AccorHotels?Internet and Email policy.

確保所有的知識產權和信息的保密性和安全性，包括資料的存放和電子數據的存儲。要遵守雅高酒店集團互聯網和電子郵件的政策。

·?Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after?employment with the company.

無論何時，都要確保酒店，客戶和人才的信息或處理的保密性。

To Be?Fully Conversant With

需要遵守的

·?Hotel fire procedures

酒店消防規則

·?Hotel security procedures

酒店保安規則

·?Hotel Health and Safety policy and procedures

酒店健康與安全政策和規則

·?Hotel Facilities and attractions

酒店設備設施和功能介紹

·?Hotel standards of operation and departmental procedures

酒店運營部門程序標準

·?Methods of accepted payment of the company

公司的財務政策

·?Short and long term company marketing promotions

短期和長期的公司市場推廣項目

Other Responsibilities

其它職責

·?All talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.?

所有人才在工作中都必須服從直屬上司所發出的一切合理要求，并在正規場合一定時間里完成工作。

·?All talents may be assigned to other duties in the hotel as and when required by business levels.

當涉及到商業層面時，人才可能會簽署酒店內相關的其他責任。

Knowledge and Experience知識和經驗

·?Good oral and written communication skills

良好的口頭及書面溝通能力

·?Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain

至少2年酒店相關運做經驗，具有國際連鎖酒店工作經驗優先

·?Hotel Restaurant Management graduate

酒店管理專業畢業

·?Associate degree or above

全日制大專（含）以上學歷

·?Experienced in all aspects of restaurants service

餐飲服務的各方面豐富經驗

Competencies 技能

·?Must be well-presented and professionally groomed at all times ?

始終保持良好和專業的形象

·?Excellent leader and trainer with solid motivational and teamwork skills

優秀的領導和培訓師，具備良好的激勵和團隊合作能力

·?Attention to detail and strong interpersonal skills to deal with diverse talent

注重細節，良好的人際交往能力，能夠和不同的人才相處