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崗位職責/職位描述

Administration

行政

·?In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.?

當經(jīng)理不在場時，負責人才的監(jiān)督和管理指導，確保部門的正常運行。

·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.

全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。

·?Supervise cash handling and banking procedures.

負責監(jiān)督現(xiàn)金操作和交接程序。

·?Prepare daily banking and cash flow reports.

填寫部門營業(yè)收入報表。

·?Establish and instruct talent in cash security procedures.

建立和指導人才正確處理現(xiàn)金程序。

·?Deal with irregular payments.

處理非日常的付款。

·?Supervise the maintenance of service equipment.

監(jiān)管和維護服務(wù)設(shè)備。

·?Monitor standards of guest facilities and services.

監(jiān)督客人設(shè)施和服務(wù)標準。

·?Control stock and monitor security procedures.

控制庫存和進行安全監(jiān)督。

·?Assist with menu and wine list creation.

協(xié)助開發(fā)新菜單和酒水單。

·?Supervise functions.

監(jiān)督和管理所有餐飲活動。

·?Supervise outlet service.

監(jiān)督和管理部門服務(wù)標準。

Financial and Revenue Responsibilities

財務(wù)及收入職責

·?Drive sales to maximize budgeted revenue.

推動銷售提高收益。

·?Saving all kinds of expenses.

節(jié)約各項費用。

·?Saving the energy cost.

節(jié)約能源。

·?Works with superior in the preparation and management of the department’s budget and is aware of financial targets.?

與上級一起，管理本部門財務(wù)預算。

Learning & Development and Talent & Culture

學習與發(fā)展和人才與文化

·?Recruit, manage, train and develop the Restaurant team.

招聘、管理、培訓和發(fā)展餐廳團隊成員。

·?Deals effectively with Talents from diverse backgrounds

有效地處理來自不同背景的的人才。

·?Avoids overusing status or position power

避免過度使用身份或職位權(quán)力

·?Earns a reputation for fairness and approachability

做到和藹可親，平易近人。

·?Ensure that guest and Talent information and transactions are kept confidential during and after employment with the company

確保在職期間和離職后，為客人和人才信息和事務(wù)保密。

·?Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimization.

確保人才不會受到與工作場所相關(guān)的歧視，騷擾和侵害。

·?Treats complaints of harassment and discrimination promptly and confidentially

及時并且保密地處理騷擾、歧視的投訴。

·?Treat customers and colleagues from all cultural groups with respect and sensitivity.

謹慎和尊重地對待不同文化群體的客戶和同事。

·?Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

識別和謹慎處理那些可能會引起交叉文化引發(fā)的沖突或誤解。

Guest Service Responsibilities

?對客服務(wù)的責任

·?Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

與所有的酒店客人建立并保持積極的關(guān)系。

·?Take action to address these needs in order to exceed their expectations.

努力去預知客人需求以便滿足并超出他們的需求。

·?Create a positive hotel image in every interaction with internal and external customers.

在與國內(nèi)外的客人交流時，努力保持酒店的正面形象。

·?Adhere to hotel brand standards.

堅持酒店的品牌標準。

·?Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

保持高水平的酒店產(chǎn)品和服務(wù)知識，以便向客人解釋和介紹相關(guān)的服務(wù)設(shè)施。

·?Assist guests and escort them to locations within the hotel at their request.

在酒店內(nèi)部，如果客人要求，一定要幫助客人并把他帶到要去的酒店內(nèi)的任何地方。

·?Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.

對特殊活動和事件要有了解以便回答客人的需求。

·?Maintain current Hotel information to be able to provide information to guests.

了解酒店知識以提供給客人信息。

·?Implements Procedures which enhance the guest experience.

執(zhí)行正確的程序以提高客人的體驗。

·?Deals diplomatically and skillfully during guest interactions.

有禮貌，有技巧與客戶進行接觸。

Health and Safety

健康與安全

·?Ensure that all potential and real Hazards are reported immediately and rectified.

確保所有潛在的和實際的危險是被立即報告和糾正的。

·?Be fully conversant with all departmental Fire, Emergency and Bomb procedures.

充分熟悉各個部門的消防及緊急預案程序。

·?Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents.

為了客人們和人才們的安全和消防安全，必須確保所有的緊急程序都被預演、落實和實施。

·?Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

在公平的酒店規(guī)則和嚴格遵守的法律法規(guī)下，確保在酒店內(nèi)所有人的人身和財產(chǎn)安全。

·?Ensure all talents?within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

確保所有人才都在部門內(nèi)以安全的方式操作，避免不安全的或者不適合的冒險的行為造成自己或者其他工作人員的損傷或不便。

·?Use safe manual handling techniques and practice safe work habits following AccorHotels?Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

遵循雅高酒店集團健康、安全和環(huán)境政策，來養(yǎng)成使用安全操作手冊和實踐安全工作的習慣。減少對環(huán)境的影響和防止污染。

Confidentiality

保密制度

·?Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to AccorHotels?Internet and Email policy.

確保所有的知識產(chǎn)權(quán)和信息的保密性和安全性，包括資料的存放和電子數(shù)據(jù)的存儲。要遵守雅高酒店集團互聯(lián)網(wǎng)和電子郵件的政策。

·?Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after?employment with the company.

無論何時，都要確保酒店，客戶和人才的信息或處理的保密性。

To Be?Fully Conversant With

需要遵守的

·?Hotel fire procedures

酒店消防規(guī)則

·?Hotel security procedures

酒店保安規(guī)則

·?Hotel Health and Safety policy and procedures

酒店健康與安全政策和規(guī)則

·?Hotel Facilities and attractions

酒店設(shè)備設(shè)施和功能介紹

·?Hotel standards of operation and departmental procedures

酒店運營部門程序標準

·?Methods of accepted payment of the company

公司的財務(wù)政策

·?Short and long term company marketing promotions

短期和長期的公司市場推廣項目

Knowledge and Experience知識和經(jīng)驗

·?Good oral and written communication skills

良好的口頭及書面溝通能力

·?Experienced in all aspects of restaurants service

豐富的餐飲服務(wù)經(jīng)驗

·?Hotel Restaurant Management graduate

酒店管理專業(yè)畢業(yè)

·?Minimum 1 - 2 years Hotel experience with at least 1 year in a International operation environment

至少1-2年酒店工作經(jīng)驗，至少一年國際品牌酒店工作經(jīng)驗

Competencies 技能

·?Must be well-presented and professionally groomed at all times ?

始終保持良好和專業(yè)的形象

·?Excellent leader and trainer with solid motivational and teamwork skills

優(yōu)秀的領(lǐng)導和培訓師，具備良好的激勵和團隊合作能力

·?Attention to detail and strong interpersonal skills to deal with diverse talent

注重細節(jié)，良好的人際交往能力，能夠和不同的人才相處