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崗位職責/職位描述

·??????Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds.

與所有的酒店客人建立并保持積極的關系。

·??????Take action to address theseneeds in order to exceed their expectations.

努力去預知客人需求以便滿足并超出他們的需求。

·??????Create a positive hotel imagein every interaction with internal and external customers.

在與國內外的客人交流時，努力保持酒店的正面形象。

·??????Adhere to hotel brandstandards.

堅持酒店的品牌標準。

·??????Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests.

保持高水平的酒店產品和服務知識，以便向客人解釋和介紹相關的服務設施。

·??????Assist guests and escort themto locations within the hotel at their request.

在酒店內部，如果客人要求，一定要幫助客人并把他帶到要去的酒店內的任何地方。

·??????Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds.

對特殊活動和事件要有了解以便回答客人的需求。

·??????Maintain current Hotelinformation to be able to provide information to guests.

了解酒店知識以提供給客人準確信息。

·??????Implements Procedures whichenhance the guest experience.

執行正確的程序以提高客人的體驗。

·??????Deals diplomatically andskillfully during guest interactions.

有禮貌，有技巧與客戶進行接觸。