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崗位職責(zé)/職位描述

Job responsibility 【崗位職責(zé)】

1. Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.全力解決客人的投訴，并負(fù)責(zé)將所有投訴進(jìn)行記錄和跟進(jìn)解決。
2. Recruit, manage, train and develop the Restaurant team.招聘、管理、培訓(xùn)和發(fā)展餐廳團(tuán)隊(duì)成員。
3. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.保持高水平的酒店產(chǎn)品和服務(wù)知識，以便向客人解釋和介紹相關(guān)的服務(wù)設(shè)施。
4. Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.根據(jù)預(yù)測、宴會預(yù)訂、團(tuán)體餐的安排及重要賓客的人數(shù)來安排工作。
5. Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost.給領(lǐng)導(dǎo)提出建議，提高工作效率，促進(jìn)銷售，并達(dá)到增源節(jié)支的目的。
6. Ensure all talents?within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.確保所有人才都在部門內(nèi)以安全的方式操作，避免不安全的或者不適合的冒險(xiǎn)的行為造成自己或者其他工作人員的損傷或不便。

Job?requirements 【崗位要求】

1. More than 1 year of relevant work experience.1年以上相關(guān)工作經(jīng)驗(yàn)。
2. Experienced in all aspects of restaurants service.餐飲服務(wù)的各方面豐富經(jīng)驗(yàn)。
3. Excellent leader and trainer with solid motivational and teamwork skills.優(yōu)秀的指導(dǎo)者和培訓(xùn)師，具備良好的激勵(lì)和團(tuán)隊(duì)合作能力。
4. Attention to detail and strong interpersonal skills to deal with diverse talent.注重細(xì)節(jié)，良好的人際交往能力，能夠和不同的人才相處。