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崗位職責/職位描述

Job responsibility 【崗位職責】

1. Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。
2. Recruit, manage, train and develop the Restaurant team.招聘、管理、培訓和發展餐廳團隊成員。
3. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.保持高水平的酒店產品和服務知識，以便向客人解釋和介紹相關的服務設施。
4. Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.根據預測、宴會預訂、團體餐的安排及重要賓客的人數來安排工作。
5. Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost.給領導提出建議，提高工作效率，促進銷售，并達到增源節支的目的。
6. Ensure all talents?within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.確保所有人才都在部門內以安全的方式操作，避免不安全的或者不適合的冒險的行為造成自己或者其他工作人員的損傷或不便。

Job?requirements 【崗位要求】

1. More than 1 year of relevant work experience.1年以上相關工作經驗。
2. Experienced in all aspects of restaurants service.餐飲服務的各方面豐富經驗。
3. Excellent leader and trainer with solid motivational and teamwork skills.優秀的指導者和培訓師，具備良好的激勵和團隊合作能力。
4. Attention to detail and strong interpersonal skills to deal with diverse talent.注重細節，良好的人際交往能力，能夠和不同的人才相處。