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崗位職責/職位描述

Job responsibility 【崗位職責】

1. Performs check-ins and check-outs efficiently, ensuring guests’ satisfaction.高效辦理客人入住和退房手續，確保客人的滿意。
2. Performs Cashiering functions efficiently, ensuring guests’ satisfactio.高效完成收銀工作，確保客人滿意。
3. Handles all guests’ requests or enquires promptly and efficiently, ensuring guests’ satisfaction.快捷高效的處理客人請求，確保客人滿意。
4. Familiar with the knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc.熟悉客房位置、房型、房價、折扣、酒店設施及其營業時間，特別促銷等。
5. Maintain good working relations with all departments, especially Housekeeping and Reservations. Make sure conduct well room control.同其他部門維護良好的工作關系，特別是客房部和預訂部。確保對客房的良好控制。
6. Familiar with full house situation and front desk manual operation process.熟悉滿房情況和前臺手工操作程序。
7. Go through relevant information about arrivals during shift; VIP, regular guests, groups, etc. Room situation and functions.交班時，核查相關信息，包括重要客人、常客、團隊等，客房的狀況。
8. Answer all telephone calls in a courteous and efficient manner.禮貌高效的接聽電話。
9. Greet arriving guests with a smile and eye contact using the guest’s name.問候到店客人時保持面帶微笑和目光交流，稱呼其姓名。
10. Assign adequate room as per reservation and request from guest.根據預訂和客人要求，恰當的安排房間。
11. According check in standard and procedure to handling guest check in, obtaining proper payment details and other registration information from the guest.根據入住登記標準和程序辦理客人入住，從客人處了解準確的付款細節和其他登記信息。
12. Enter the guest-details in the guest profile in the computer, with any special requests and preference when applicable。將客人的詳細資料輸入電腦的客人文件中，包括客人的特殊要求和喜好。

Job?requirements?【崗位要求】

1. Have a good professional image and temperament, and understand the basic reception etiquette;有良好的職業形象和氣質，懂得基本的前臺接待禮儀；
2. Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality;普通話標準流利，語言表達能力強，善于溝通，有親和力，較強的保密意識；
3. Familiar with administrative and office management related workflow, good communication, coordination and organization skills;熟悉行政、辦公室管理相關工作流程，良好的溝通、協調和組織能力；
4. Familiar with office automation equipment and office software;熟練使用辦公自動化設備及辦公軟件；
5. Good teamwork ability, high sense of responsibility, proactive.良好的團隊合作能力，具有高度的責任心，工作積極主動。