臺州天臺美爵酒店| 招聘職位
- 職位性質：全職
- 工作地區：臺州市天臺縣
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4千-5千
- 職位有效期：2026-03-11至2026-06-09
職位：Front Desk Supervisor 前臺主管
崗位職責/職位描述
Primary Responsibilities主要職責
1.?Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible.?Meet and greet VIP guests.
協調所有入住和離店的辦理，關注客人等房時間，保持客人被告知各種狀況并確保每一位客人盡可能的舒適和滿意。接待貴賓。
2.?Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
禮貌且高效地處理客人及人才的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。
3.?Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity.
確保前臺接待都有很好的銷售意識，并熟知酒店的設施、服務和賣點，并在合適的機會以專業的態度展現給任何一個潛在的客人。
4.?Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible.
確保前臺隨時都有充足的人手，并隨時在前臺處理所有對客事宜。
5.?Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards.
督導前臺接待，協助其處理相關事宜，并確保所有任務都按照品牌標準完成。
6.?Responsible for guide and tracing the Front Desk team to complete daily?up-selling and LCAH member enrollment target.
負責引導和跟蹤前臺團隊完成前臺房間銷售升級和雅高樂雅會會員招募計劃的每日目標。
7.?Implement all Front Desk?Policies and Procedures are adhered.
執行前臺各項政策與程序都被嚴格執行。
8.?Conduct a handover at the end of each shift with relieving talent, informing them of any special requirements or problems.
在每個班次結束之后都與同事進行交接，確保其知曉任何特殊需求和問題。
Knowledge and Experience知識和經驗
1.?PMS and Office software knowledge
熟悉并掌握Opera酒店管理系統和各類辦公軟件
2.?Excellent oral and written skills in Mandarin and English
優秀的中英文聽說讀寫能力
3.?Analytical skills a must combined with creativity and initiative
結合了創造性和主動性的分析能力
4.?Excellent interpersonal & communication skills
優秀的人際關系和溝通能力
5.?Service oriented with an eye for details
以服務為導向的敏銳洞察力
6.?Confidently able to resolve problems and make decisions
自信的解決問題與決策的能力
7.?Adaptable?and flexible and able to embrace and respond to change effectively
適應性強，靈活并能有效地接受和應對變化
