崗位職責/職位描述

1.?????? Arrange appointments and meetings for the General Manager, record samein diary and ensure the General Manager has the appropriate documentation foreach appointment .

為總經理安排會議及預約，記錄在工作日記中，確保總經理使用正確的文件。

2.?????? Attend meetings such as Department Head Meeting, Executive CommitteeMeeting and any other when requested.

按要求參加部門經理會議和行政會議等。

3.?????? Take minutes of attended meetings, accurately transcribe and circulateto relevant persons as soon as possible after the meeting.

正確記錄會議并及時傳送到相關人員。

4.?????? Receive visitors and guests. In the absence of the General Manager,answer questions and concerns and follow through resolutions.

接待來訪者和客人。在總經理不在時回答客人的問題、幫助客人排憂解難。

5.?????? Arrange room and restaurant reservations for VIP guests/personnel ifrequested.

為重要客人預定房間及訂餐。

6.?????? Assist with travels arrangements for business trips as required.

按要求為商務旅行安排行程。

7.?????? Assist in compiling guest data to be used for service qualityimprovement .

協助編緝客人資料以備提高對客服務質量。

8.?????? Assess priorities of work and, wherever possible, assist in organizing priorities.

根據各項工作任務的重要性區別工作優先等級。

9.?????? Answers telephones in the Executive Office as required.

接聽行政辦公室的電話。

10.?? Prepare replies to correspondence as required.

按照要求準備回信。

11.?? Take dictation of correspondence as required.

按照要求記錄回信。

12.?? Assist with translations, oral and written.

協助口頭及筆頭翻譯。

13.?? Maintain strictest confidentiality at all times on all matters.

保守秘密。

14.?? Demonstrate essential overall knowledge of the organization.

充分了解酒店規劃。

15.?? Understand the responsibilities of other sections and departments andcooperate with them.

了解其他部門的工作職責并與部門合作。

16.?? Adhere to the hotel’s security and emergency policies and procedures.

堅持酒店安全制度、緊急情況處理規定和程序。

17.?? Demonstrate professional attitude and behavior at all times.

任何時候表現出職業態度及行為。

18.?? Prepare and maintain files, reports, letters, memorandums and otherrelevant business documentation.

準備和維護文檔、報告、信函、備忘錄和其它相關業務資料。

19.?? Ensure all reporting and servicing deadlines are met on a timely basis.

確保所有報告和服務都按時完成。

20.?? Maintain an accurate tracking system for prompt handling of issuesconcerned.

作好各類文件資料的追溯和跟進管理，以便各相關事宜能得到及時準確的處理。

21.?? Order and maintain office supplies.

保證辦公室內辦公用品的充足。

22.?? Abides by the team member handbook, hotel policies and procedures andhotel Code of Conduct.

遵守酒店員工守則，酒店的政策及程序，酒店的行為準則。

23.?? Demonstrates professional attitude and behavior at all times.

在任何時候表現專業態度和形為。

24.?? Maintain personal presentation to hotel standards.

根據酒店標準保持個人形象。