崗位職責/職位描述

Position Summary職位概述

Responsible for cleanliness and service on assigned guest room floors during shift.

當班時負責所分配的樓層的清潔及服務。

1.?? Responsible for assigned floors and guest rooms during shift.

當班時負表所有分配的樓層和客房。

1.?? Work closely with the Reception to ensure correct room status at all times.

與前臺接待密切合作確保任何時間內正確的房態。

2.?? Ensure highest standard of cleaning in assigned areas.

確保所分配的區域的高度清潔。

3.?? Ensure guest privacy is respected when DND status is displayed.

確保在“請勿打擾”狀態下客人的隱私被維護。

4.?? Supervise turndown service.

監督夜床服務。

5.?? Responsible for strict key control.

負責鑰匙的嚴格控制。

6.?? Inspect regularly guestroom corridors and public areas.

對客房的走廊和公共區域進行常規檢查。

7.?? Report maintenance issues promptly to Engineering.

迅速向工程部匯報維護活動。

8.?? Ensure compliance of Lost & Found procedures.

確保依照失物招領程序辦事。

9.?? Keep floor linen rooms neat and tidy.

維持樓層布草房的干凈和整潔。

10.? Monitor productivity of the unit.

監督單元工作效率。

11.? Resolve disputes.

解決爭端。

12.? Discipline team member when necessary.

約束員工遵守紀律。

13.? Check Housekeeping team member’s grooming, personal hygiene and appearance.

檢查客房部員工的儀表,個人衛生和形象。

14.? Assist with the preparation of team member’s duty roster.

協助準備員工排班表。

15.? Facilitate multi-skill.

鼓勵員工掌握多技能。

16.? Assist with team member training and development.

協助進行員工的培訓和發展。

17.? Provide ongoing advice and support to team member’s under your supervision.

給予所管轄的員工以不斷的建議和支持。

18.? Supervise team member’s performance.

指導員工表現。

19.? Provide one to one instruction to team member members when required.

必要時對員工進行個別面對面指導。

20.? Seek opportunities to continually improve guest service, by reporting guest comments.

通過匯總客人的意見匯總，,尋找機會不斷發展對客服務。

21.? Take appropriate action to resolve guest complaints.

采取合適的行動解決客人的抱怨。

22.? Promote the hotel and Hilton products and services.

促銷酒店與希爾頓的產品與服務。

23.? Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施。

24.? Adhere to the hotel’s security and emergency policies and procedures.

堅持酒店安全制度、緊急情況。

25.? Log security incidents and accidents in accordance with hotel requirements.

依照酒店要求記錄安全日志和事故記錄。

26.? Adhere to hotel cleaning and maintenance programs.

堅持酒店的清潔和養護程序。

27.? Ensure a high level of cleaning is maintained in your work area.

保持維護所在工作區域的高度整潔。

28.? Ensure all reporting and servicing deadlines are met on a timely basis.

保證所有報告和服務都按時完成。

29.? Adhere to the hotel’s security and emergency policies and procedures.

堅持酒店安全制度、緊急情況處理規定和程序。

30.? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要 ，該部門有權更改或補充該職位描述。

31.? Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。