崗位職責/職位描述

Position Summary職位概述

This position is concerned with supervising group of cleaners to maintain the public area within the hotel premises in high? cleaning standard constantly and maintain all the equipment? are functional.

本崗位負責監督確保酒店內所有的公共區域整潔干凈，達到高的標準。同時也維護保持所有的設備完好，正常運行。

1.?? To distribute assignment to PA attendant.

給公共區域員工分配任務。

2.?? To tour the entire public area in sequence.

按順序巡視整個公共區域。

3.?? To ensure proper cleaning, vacuuming are being done in the restaurant outlets, function rooms, lobbies and rest rooms.

確保在餐廳出口、多功能廳、大堂和洗手間進行合適的清理，如清洗、用吸塵器。

4.?? To report any damage of carpet or furniture, etc. for immediate repairs.

要及時匯報地毯和家具的損壞，以便急修及降低損失。

5.?? To keep following up the repairing work until it has been completed.

跟蹤急修事宜，確保維修已經完成。

6.?? To check equipment to assure they are functional, clean and properly stored.

檢查確保機器的被清潔、正常工作及妥善存放。

7.?? To check all the rest rooms frequently to keep up a hygienic standard.

檢查所有洗手間始終處于高衛生標準。

8.?? To arrange toilet attendants for standing by during the VIP function

在有VIP客人時安排充分的洗手間服務員。

9.?? To check back stairs to assure the cleanliness is maintained.

檢查樓梯確保衛生及清潔。

10.? Checks soteam team members are neat and well presented at all times. Proper usage of chemical with minimum wastage.

員工能夠正確使用化學藥品， 盡可能減少浪費。

11.? Ensure the flowers and plants in good conditions, report to Executive Housekeeper if find any problems and inform the supplier to change it in time.

負責鮮花和植物的狀態良好，如需更換，報告行政管家通知花房更換。

12.? Ensure the PA storeroom is clean and that chemicals and tools are prepared well.

確保PA倉庫干凈整潔， 清潔用品和工具充足。

13.? Check PAteam member’s grooming, personal hygiene and appearance.

檢查公共區域員工的儀表,個人衛生和形象。

14.? Assist with the preparation of team member duty rosters.

協助準備員工排班表。

15.? Assist with team member training and development.

協助進行員工的培訓和發展。

16.? Supervise team member performance.

指導員工表現。

17.? Record status of daily attendance for all PA team members.

記錄所有公共區域員工出勤的情況。

18.? Keep good communication with other departments.

同其他部門協調工作。

19.? Deliver high quality service to guests.

提供高品質的對客服務。

20.? Ensure guest needs and reasonable requests are met.

確保客人需求與合理的要求被滿足。

21.? Adhere to hotel cleaning and maintenance programs.

堅持酒店的清潔和養護程序。

22.? Ensure a high level of cleaning is maintained in your work area.

保持維護所在工作區域的高度整潔。

23.? Abide by the Hotel’s Policies and Procedures, Hilton Code of Business Conduct and the hotel’s team member Handbook.

遵守酒店的工作政策及程序，遵守希爾頓的商業行為規范以及員工手冊中的條款。

24.? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要 ，該部門有權更改或補充該職位描述。

25.? Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。