崗位職責(zé)/職位描述

Position Summary職位概述

Under the general guidance of the Chief Steward, within the established policies & procedures of Hilton, oversees & supervises all aspects of stewarding operation during a shift.The Steward Supervisor ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards.

在管事部副經(jīng)理或經(jīng)理的指導(dǎo)監(jiān)督下制定希爾頓的政策和規(guī)章，監(jiān)督指導(dǎo)管事部的運(yùn)營。管事部主管負(fù)責(zé)確保整個廚房區(qū)域的清潔度，衛(wèi)生，設(shè)備和用具清潔衛(wèi)生達(dá)到品質(zhì)標(biāo)準(zhǔn)。

1.???????? To maintain a high customer service focus by approaching your job with the customers always in mind.

在服務(wù)工作的整個過程中，時刻保持高度的客戶服務(wù)意識。

2.???????? To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

保持積極的工作態(tài)度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進(jìn)行交流.

3.???????? Responsible for guiding the? steward supervisors and stewards in the performance of their jobs.

負(fù)責(zé)在工作中指導(dǎo)管理管事部主管和員工的工作執(zhí)行力。

4.???????? Assists the Chief Steward in controlling & analyzing on an on-going basis the following : Cleanliness standard for kitchen areas, banquet rooms (back of the house), equipment & utensils,Guests & team satisfaction, Operating supplies, cleaning supplies payroll and related costs,Breakage and Loss.

協(xié)助管事部經(jīng)理負(fù)責(zé)工作中控制和分析以下：廚房區(qū)域的清潔標(biāo)準(zhǔn)，宴會廚房（后區(qū)）、設(shè)備和廚房用具、客人和團(tuán)隊(duì)的滿意度、運(yùn)營物資，清潔物品，相關(guān)的費(fèi)用控制、破損和丟失。

5.???????? Responsible for providing sufficient equipment which are in accordance to sanitation standards and in good condition, to the outlets and kitchen sections.

負(fù)責(zé)提供足夠的設(shè)備無論是衛(wèi)生標(biāo)準(zhǔn)還是好的條件。

6.???????? Responsible for ensuring sufficient cleaning supplies and equipment to operate the stewarding section, During a shift.

負(fù)責(zé)確保充足的清潔劑和設(shè)備在當(dāng)班的時候。

7.???????? Responsible for the results in the implementation of the cleaning schedule.

負(fù)責(zé)按照清潔時間表執(zhí)行。

8.???????? Takes the daily inventory and requisition of cleaning supplies.

預(yù)備每天清潔用品的申請和盤點(diǎn)。

9.???????? Responsible for the proper handling and maintenance of all equipment in the Kitchen.

負(fù)責(zé)廚房所有設(shè)備的維護(hù)。

10.???? Responsible for the storage and safekeeping of all flatware, glassware, hollowware, utensils and related equipment.

負(fù)責(zé)所有庫房物品的安全。

11.???? Responsible for the sufficiency of cleaning supplies and equipment.

負(fù)責(zé)清潔物品和設(shè)備的充足。

12.???? Assigns specific tasks among the stewarding team .

安排細(xì)節(jié)的工作內(nèi)容。

13.???? Maintains and updates the steward Operating manual, chemical charts and cleaning chart? for team guidance.

按照管事部的操作手冊更新維護(hù)化學(xué)物品和清潔用品。

14.???? Prepares and monitors the requisitions of all chemicals and equipment.

按要求準(zhǔn)備和領(lǐng)取化學(xué)物品和設(shè)備。

15.???? Reports all accidents and incidents.

事故報(bào)告。

16.???? Conducts and prepares monthly operating equipment inventory.

準(zhǔn)備每月的盤點(diǎn)。

17.???? Reports and monitors the Breakage and Loss report for operating equipment.

報(bào)告和監(jiān)督破損丟失。

18.???? Keep the storeroom in order.

保持儲物室的物品擺放整齊。

19.???? Maintain the polishing machine and the deoxidizing bath in perfect order.

按規(guī)范清洗機(jī)器。

20.???? Use of the automatic dishwashing machine

能熟練操作自動洗碗機(jī)。

21.???? Provide the restaurants with sufficient dishes.

提供給各餐館以足夠的餐具器皿，做好補(bǔ)給工作。

22.???? Clean the floor and the tiles in the kitchen, corridors and stewarding areas.

清潔干凈廚房的地板，墻面瓷磚，走廊和所有管事工區(qū)。

23.???? Assists the Chief Steward to Checks all areas of the kitchen, canteen, store rooms are? up to the level of sanitation standard.

檢查所有區(qū)域包括廚房，員工餐廳，庫房等的衛(wèi)生標(biāo)準(zhǔn)。

24.???? By completing FSMS checklist on preparing for service.

在餐廳備餐的過程中嚴(yán)格遵守技能標(biāo)準(zhǔn)。

25.???? Check reservations for the day, ensuring that the team is aware of any busy areas in the operation.

檢查餐廳，保證員工正確擺臺，并致電確認(rèn)預(yù)定。

26.???? To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.?

在工作過程中能夠做好本職工作， 保證自己及他人的安全。

27.???? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要 ，該部門有權(quán)更改或補(bǔ)充該職位描述。

28.???? Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責(zé)和被指派的職責(zé)。