崗位職責/職位描述

Position Summary職位概述

This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

該職位將負責確保客房預定過程及紀錄的準確性。通過積極主動的銷售及促銷手段，實現客房銷售收益的最大化。

1.?????? To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.

實現客房銷售和收益的最大化，其中以客房促銷最為重要。

2.?????? To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

完成當班文秘工作，具體包括準備往來文件，文件的歸檔，發送傳真，電子郵件等。

3.?????? To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.

一直保持積極的銷售態度，不錯失酒店范圍內的任何銷售機會。

4.?????? To ensure a high level of product knowledge of the hotel and the local area.

對本酒店及地區的產品知識具備高度的認識

5.?????? To develop and maintain a high level of communication with major sources of business and advice the Reservation Manager of feedback where necessary.

發展并保持對主要業務來源的高水平溝通，并在必要的時候反饋給預定經理

6.?????? To advise the Reservation Manager of any changes or trends relating to business.

將與業務有關的任何趨勢變化及時告知預定經理。

7.?????? To ensure all refused business is recorded with reasons for refusal.

確保所有的被拒業務根據原因加以歸檔。

8.?????? To ensure that all correspondence has been filed accordingly, with correct and updated information.

確保所有往來文件被及時歸檔，其信息準確無誤。

9.?????? To adhere to all company credit policies to ensure that all revenue expected will be received.

遵守公司的信用制度并確保所有預期收益能被及時收取。

10.?? To adhere to pre-set availability and rate controls.

遵守預先設定的客房供應及房價控制。

11.?? To maintain and update guest history and marketing database as laid down in the reservations procedures.

根據預定部相關流程，維護及更新客戶資料和營銷數據庫。

12.?? To ensure a high level of customer service is consistently maintained.

持續性地確保高水準的對客服務標準。

13.?? To ensure all the reservation input in system are accurate with sufficient back up for???? reviewing

確保與預定相關的所有信息輸入準確無誤，并保證有足夠的備份以做檢查。

14.?? To maintain the working areas clean and tidy at all times.

保持辦公區域干凈整潔。

15.?? To comply with all company policies relating to reservations.

遵守所有公司關于預定部的規定。

16.?? To comply with all systems and procedures, as laid down by the Reservation Manager.

遵守由預定經理制訂的所有有關系統和操作流程的規定。

17.?? ?Quality of reservations belongs to top priorities.

將預定的工作質量永遠放在首位。

18.?? ?BRAND STANDARDS have to be strictly followed.

嚴格遵守品牌服務標準。

19.???? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要 ，該部門有權更改或補充該職位描述。

19.???? Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。