崗位職責/職位描述

Position Summary職位概述

Responsiblefor the duties and activities of Security Officers and Guards during the shiftand to ensure established position procedures, patrols and frequencies arefollowed. Toprigritize all guest contact in all arers to create a friendly, helpful andpositive feeling for our guests.

負責監督和指導當班保安員保安員的工作，確保酒店的既定工作程序和巡視工作的正確執行。讓所有的客人都能接觸到我們的服務，為客人創造一種友好、樂于助人和積極向上的感覺。

1.??????Superviseeach shift security operations, ensuring adequate patrol patterns andfrequencies are maintained to ensure the security of guests and Team Members.

指導監督各班的運作，確定保衛巡視的正確執行，確保對客人和同事實施安全保衛工作。

2.?????? Familiar with and checking hotel fireequipments、fireevacuation passages.

全面熟悉并檢查酒店各消防設施、消防通道、出入口。

3.?????? Ensure prompt reporting of maintenanceissues to Engineering department by security guards as they record them duringtheir patrols.

確保保安員將巡視記錄中的維修問題及時報告給工程部。

4.?????? Familiar with each department workprocedures、securityknowledge、emergencyprocedures、ensure eachposition professional knowledge and work standards.

熟悉各部門工作程序、安全知識、緊急程序、監督檢查與落實并指導各崗位警衛的專業知識及工作水準。

5.?????? Conduct random bag inspections of TeamMembers entering and leaving the building. Ensure asset removal policy isadhered to, to prevent hotel assets being removed from the hotel without theproper authority.

在員工進出酒店時對其包裹進行隨機檢查。遵尋酒店財物管理的原則，在未行到特許的情況下嚴禁酒店財物外流。

6.?????? Provide escort services for TeamMembers carrying cash, where required.

如有需要，應對攜帶大量現金的同事提供護送服務。

7.?????? Maintain perimeter patrols at points ofentry and egress to ensure that all people within the hotel environs have agenuine purpose and are not loitering.

在酒店的出入口安排外圍巡視點，以確保在酒店周圍無閑雜人等

8.?????? Strictly and justly examine Team Memberwork knowledge、workdiscipline、obligation,master each guards work status.

嚴格公正地考核員工的業務知識、工作紀律、責任心，全面掌握每個員工的工作狀況。

9.?????? Responsible for shift daily work andTeam Member attendance record.

負責本班日常工作事務和員工考勤。

10.?? Convey and carry out department workarrangements and training plan.

傳達和落實部門各項工作安排和培訓計劃。

11.?? Conduct random inspections of the hotelto ensure security practices are being followed, Fire exits are not blocked,equipment is not obstructing fire hose reel doors, clearance between stackedgoods and sprinkler heads is sufficient.

對酒店進行隨機檢查，以保證酒店內安全保衛措施的實行，如防火門的通暢，水龍帶門前無設備堆放，各貨物堆放區間的清潔和和噴淋頭的充足等等。

12.???? Take appropriate action to resolveguest complaints. Communicate with guests in a manner, which promotes goodwill,trust and satisfaction.

采取適當的方法解決客人投訴。通過與客人交流，建立起友好、信任和滿意的對客關系。

13.???? Be familiar with current first aid andfire emergency procedures.

熟悉急救程序及消防緊急措施。

14.????Ensurea high level of cleanliness & tidiness is maintained in you’re the work area.Maintain personalpresentation standards to hotel and Hilton standards. Demonstrate professionalattitude and behavior at all times.

保持工作區域的高度清潔和整齊。按照酒店與希爾頓的標準保持個人儀表，在任何時候表現出職業風范。

15.???? Abide by the Hotels Policies andProcedures, HiltonCode of Conduct and the hotel’s Team Member Handbook.

遵守酒店工作政策及程序，遵守希爾頓運營規則及員工手冊中的條款。

16.???? Interact with department and hotel TeamMembers in a professional and positive manner to foster good rapport, promoteteam spirit and ensure effective two-way communication.

以積極專業的態度與酒店內部各部門及同事溝通，建立起良好的工作關系，增強團隊精神保證有效的雙向交流。

17.???? Themanagement reserves the right to change / extend this job description ifnecessary at any point of time during her / his employment.

如有必要，該部門有權更改或補充該職位描述。

18.????Carries out any other reasonable duties andresponsibilities as assigned.

完成任何其他合理的職責和被指派的職責。