崗位職責/職位描述

Clean and service assigned guest rooms and corridors to the highest standards possible.

確保對所指定的客房及走廊提供最高標準清潔及服務。

1.? Cleans up to 11 rooms in a 8-hour shift, ensuring all standards of lay out and cleanliness are that of Hilton? laid down policy.

?在8小時工作時間內清掃11間客房，確保所有客房達到希爾頓酒店制訂的政策。

2.?? Ensure highest standard of cleaning in assigned areas.

確保所分配的區域的高度清潔。

3.?? Ensure guest privacy is respected when DND status is displayed.

確保在“請勿打擾”狀態下客人的隱私被維護。

4.?? Offer all possible assistance to guests and respond to guests request.

盡可能地為客人提供幫助,響應客人的要求。

5.?? Cleans and supplies guest rooms according to standards and procedures.

按照程序和標準打掃和補給客房。

6.?? Does turndown service when required.

需要時提供開夜床服務。

7.?? Ensure master keys are kept secure at all times.

隨時保證萬能鑰匙的安全。

8.?? Keep trolley neat and adequately supplied.

保持手推車的整潔和充分的補給。

9.?? Maintain all equipment in good working condition.

維持所有的裝備處于良好的工作狀態。

10.? Keep linen room neat and in good order.

保持布草房的整潔和井井有條。

11.? Keep floor linen rooms neat and tidy.

維持樓層布草房的干凈和整潔。

12.? Ensure a high level of cleaning is maintained in your work area.

保持維護所在工作區域的高度整潔。

13.? Report any loss or damage of linen, furniture, fixture or equipment to the Floorsupervisor.

向樓層主管匯報任何布草,家具,固定物或裝置的丟失或損害。

14.? Report maintenance deficiencies to the Floorsupervisor.

向客房主管報告養護的不足。

15.? Provide a courteous and professional service at all times.

隨時提供有禮貌的和專業的服務。

16.? Deliver high quality service to guests.

為客戶提供高質量的服務。

17.? Maintain good working relationships with own team member and all other departments.

與本部門和其它部門的同事保持良好的工作關系。

18.? Report maintenance issues promptly to Engineering.

迅速向工程部匯報維護活動。

19.? Ensure compliance of Lost & Found procedures.

確保依照失物招領程序辦事。

20.? Take appropriate action to resolve guest complaints.

采取合適的行動解決客人的抱怨。

21.? Promote the hotel and Hilton products and services.

促銷酒店與希爾頓的產品與服務。

22.? Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施。

23.? Adhere to hotel cleaning and maintenance programs.

堅持酒店的清潔和養護程序。

24.? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要 ，該部門有權更改或補充該職位描述。

25.? Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。