崗位職責/職位描述

Supportthe overall strategic management of the credit section by establishingeffective working relationships with colleagues, in particular the Director ofBusiness Development, Director of sales , Revenue Manager, Director of Banquet& Conference sales and Accounts Receivable, Credit supervisor Convert theentire hotels revenue into collected cash within the shortest agreed timescalethrough managing the credit control in a diligent and professional way. Make sure all the revenue incurred was recorded inthe system to safe guard the hotel revenue.?Prepare daily revenue report and daily revenue journal to input to thesystem. SuperviseIncome Audit, Account Receivable Team Members.

通過建立與同事,特別是業務發展總監,銷售總監,營收經理,宴會廳和會議銷售總監及應收帳款,應收主管有效的工作關系,支持全方面的信貸戰略管理,通過專業的管理信貸控制,在最短的時間內，將整個酒店的收入轉化為現金。保證所有發生的收入都記入系統內，避免收入的流失。編制每日收入報表及收入憑證，導入系統內。管理審計、應收團隊成員。

1.???????To maintaina high customer service focus by approaching your job with the customers alwaysin mind and being proactive in a timely manner towards their needs and requestsof customers.

始終使自己的工作以顧客為核心,積極主動及時地對待顧客的需要和要求。????????????

2.???????To have apositive impact, taking personal responsibility and initiative to resolveissues, always clearly communicating with both customers and colleagues.

承擔個人責任并主動解決問題,清楚地與客戶和同事溝通,以取得積極影響。

3.???????To bemotivated and committed, approaching all tasks with enthusiasm and seizingopportunities to learn new ?skills orknowledge in order to improve your personal performance.

自我激勵和承諾,主動承擔所有工作并抓住機會學習新的技能或知識,從而提高個人業績。

4.???????To beflexible, responding quickly and positively to changing requirements includingthe performance of any tasks requested of you.

對改變的要求能夠靈活,快速并積極響應,包括要求的任何任務。

5.???????To maintainhigh team focus by showing co-operation and support to colleagues in thepursuit of team goals.

通過展示對同事的合作和支持,以團隊目標為追求,保持以團隊為重點。

6.???????Tocontribute ideas and suggestions to enhance operational/environmentalprocedures in the Hotel.

提供意見和建議,以提高酒店的運營/環境程序。

7.???????To activelypromote the services and facilities of the Hilton Hotels to guests andsuppliers of the Hotel.

積極推銷酒店的服務和設施給客人和酒店的供應商。

8.???????To performall duties and responsibilities in a manner that ensures your safety and thatof others in your workplace.

執行所有義務和責任以確保工作中自身和他人安全。

9.???????Tocontribute positively to Equilibrium and Esprit by providing both guests andfellow team-members with courteous, hassle-free service and by seeking toalways maintain a pleasant working environment.

通過積極的態度提供禮貌和無障礙服務給客人和下屬員工,始終保持愉快的工作環境。

10.??? Toconduct credit investigations so that an intelligent informed decision of acustomers credit worthiness, character and ability to pay may be ascertained tojustify extension of credit;

進行信用調查,根據顧客信用度,特性和支付能力做出信用給予的決定。

11.??? Toensure the collection of accounts receivable is kept current and follow upclosely on over-aged accounts.

確保收取的應收帳款是當前的，密切追蹤超齡應收款項。

12.??? Tomaintain good relations with hotel customers including but not limited towholesalers, corporate clients, hotel guests, travel agents, tour operators,function organisers, airlines, government etc.

與酒店顧客維持良好關系,這些顧客包括并不限于批發商,企業客戶,酒店客人,旅行社,旅游經營商,會議組織者,航空公司,政府部門等。

13.??? Toreview supporting documents verifying the accuracy of the balance ofreceivables.

審查支持文件,核實應收余額的準確性。

14.??? Torecommend the write off of uncollectible accounts only after a comprehensivepursuit of outstanding monies has taken place.

建議只有在全面地追討拖欠款項后仍無收到的，才能注銷不可回收的賬戶。

15.??? Toreport immediately any unfavourable information received affecting a customer’scredit standing so that appropriate action may be taken.

應立刻報告影響顧客信貸的不良信息,以采取合理的行動。

16.??? Toreport directly to the General Manager and/or Director of Finance on allmatters affecting credit and collection.

向總經理和/或財務總監直接報告所有影響信貸和收款的事宜。

17.??? Ensurethat all credit application forms are approved and updated annually.

確認所有信貸申請表格每年被批準并更新。

18.??? Tosupervise the activities of the credit staff in order to achieve an efficientand effective performance of each individuals duties and responsibilities.

管理信貸工作人員的活動,以確保每個人有效的工作業績。

19.??? Tomaintain an up to date Credit Manual and ensure that they are strictly adheredto and enforced.

保持最新的信貸手冊,并確認他們被嚴格遵守和執行。

20.??? Towork closely with the Accounts Receivable，CreditSupervisor and/ or Clerk to follow up on overdue accounts.

與應收帳款,信貸主管和/或文員密切合作,跟進逾期賬戶。

21.??? Toensure that all collection calls have been made on a timely basis, documentedin writing and followed up on a monthly basis.

確保所有催款電話及時打出，書面記錄,并每月跟進。

22.??? Toschedule credit meetings at least once a month.

安排至少每月一次的信貸會議。

23.??? Toensure that the number of debtor days outstanding is within the acceptablerange as stipulated in the policies and procedures manual.

確認債務人未償還天數在政策和程序可以接受的范圍內。

24.??? Ensuresthat the month end processes are completed in a timely and accurate manner.

確保月末關賬及時準確地完成。

25.??? Preparesall supporting documentation for monthly allowances and monthly journalvouchers relating to the receivables ledger.

準備所有關于應收帳目的每月扣減和每月憑證的支持文件。

26.??? Ensuresthe timely and accurate entry of all credits to the various accounts.

確保及時及準確的憑證貸計各帳戶。.

27.??? Handlesall customer queries in a timely and effective manner, using preventativerather than curative measures.

及時并有效地處理所有客戶疑問,使用防止措施,而不是補救措施。

28.??? Pro-activelyfollows up on any outstanding accounts to ensure the hotel is protected fromloss.

積極主動跟進所有拖欠賬戶,以防止酒店的損失。

29.??? Preparesall necessary reports pertaining to accounts receivable.

準備有關部門應收帳戶的所有必要報告。

30.??? Alertsister hotels on bad debts accounts information to avoid losses might beincurred in other sister hotels

提醒姊妹酒店壞賬客戶名單，避免其他酒店遭受損失。

31.??? Processesand controls all sundry payments made by credit card.

處理和控制各類信用卡付款。

32.??? Maintainsan adequate and up to date filing system.

維護足夠的并且最新的數據檔案系統。

33.??? Isflexible in relation to working hours, particularly around month end.

靈活的工作時間,特別是在月末。

34.??? Handlesall requests and enquiries in a timely, efficient and friendly manner.

及時,有效,友好地處理所有要求和詢問。

35.??? Minimisesthe risks of accidents and workers compensation costs by ensuring the correctwork practises are used and that the area is safe from hazards.

確保正確的工作實踐及該工作區域的安全不受危害,使得意外的風險和員工賠償費用最小化。

36.??? Toperform any additional tasks assigned to ensure that the hotel functionssmoothly.

執行一切額外的工作,以確保酒店職能順利運作。

37.??? Auditsthe daily revenue figures, supporting reports and vouchers.

審計每日收入數據，支持報告和憑證。

38.??? Ensurethat Daily and Monthly revenue and settlement reconciliation is prepared on atimely basis.

確保每日及每月收入和付款及時調節.

39.??? Ensurethat all revenue is captured and reported.

確保所有收入被記錄和報告。

40.??? Ensureall gifts or entertainment voucher are controlled as per the policy.

確保所有禮券或免費券根據政策得到控制。

41.??? Reviewsall entertainment dockets and officers checks, ensuring that all are authorisedand signed and have appropriate level of detail.

審查所有宴請賬單及高職用餐，以確保所有被授權和簽署并有合理的解釋。

42.??? Checksthat complimentary rooms have been appropriately authorised.

檢查免費房被合理批準。

43.??? Auditsthe telephone interface report to ensure all telephone revenue has been posted.

審計電話自動掛賬報告以確保所有電話收入已被掛賬。

44.??? Ensuresthe relevant Front Office & Outlet reports are printed, audited and filedin date order.

確保相關前臺人員和零售點報告被打印，審計并按日期存檔。

45.??? Verifiestransactions posted in the daily report, including but not limited to creditcards, city ledger, crew allowances, paid outs, allowances & rebates,miscellaneous charges, voiding, car park revenues.

核對掛入每日報告中的交易，包括但不限于信用卡，城市分類帳，員工折扣，支出，折扣及減免，雜費，作廢，停車場收入。

46.??? Preparerebate and allowance summary and rebate journal.

準備折扣和減免匯總表及減免憑證。

47.??? Reconcilecredit card charges between electronic credit card machine and Point of Salesystem on a daily basis.

在電子信用卡機和銷售點系統之間每日調節信用卡收入。

48.??? Preparesdaily revenue report for the Director of Finance/Financial Controller.

給財務總監準備每日收入報告。

49.??? Ensurethat all concessionaires revenue are reconciled, and recorded accurately.

確保所有特許/租賃收入被調節，并被正確記錄。

50.??? Auditthe daily General Cashier’s Report.

審計每日總出納員的報告。

51.??? Checkthe Room Rate Discrepancy Report to ensure that all rate changes, upgrades etchave been properly authorised.

檢查房價差異報告以確保所有價格變動，升級等被合理批準。

52.??? Checkto ensure that the Room Status Discrepancy Report is printed twice daily and anyexceptions noted are reported..

檢查并確保每天兩次打印房間差異報告，任何不合理差異需及時報告。

53.??? Recordcashier overs/unders in the relevant reports and followed up with the OutletManagers or Front Office Manager.

在相關報告中記錄收銀員現金多余/不足，并同零售點經理或前臺經理跟進相關事宜。

54.??? Tofollow up on any discrepancies, incomplete work or missing information with therelevant departments.

與相關部門跟進一切差異，未完成的工作或丟失的信息。

55.??? Ensureall paid out vouchers have proper authorisation, signatures and backup.

確保所有支出憑證擁有合理批準，簽名和支持.

56.??? Followup with Revenue/Reservation team to ensure that any no-show are reviewed andcharges made accordingly.

與收入/預訂團隊跟進，以確保任何放棄預訂的項目被查閱并收費。

57.??? Auditthe daily food & beverage report and verifying the cashier’s remittances tothe General Cashier’s Report.

審計每日餐飲報告并核對在總出納員報告中出納員的交款額。

58.??? Ensurethat all restaurant and bar checks are properly accounted for.

確保所有餐廳和酒吧的賬單被正確記賬。

59.??? Ensurethat all banquets and functions revenue is entered.

確保所有宴會收入被記入。

60.??? Tobe fully conversant with the hotel Manual Contingency Plan in case of computersystem failure and ensure that all manual procedures are followed and adheredto.

在電腦系統出現故障全面熟悉酒店手工操作緊急計劃，以確保所有手工處理程序遵照執行。

61.??? Ensurethe accurate and timely input of data to the general ledger system.

確保將數據準確和及時地輸入總分類帳系統。

62.??? Maintainadequate and up to date files.

維護足夠的最新的文檔。

63.??? Conductmonthly house float count.

進行每月備用金的盤點。

64.??? Conductssafety deposit boxes audit.

進行前臺保險箱的審計。

65.??? Tohandle all requests and inquiries in a timely and efficient manner.

及時并有效地處理所有要求和詢問。

66.??? Minimisesthe risks of accidents and workers compensation costs by ensuring the correctwork practises are used and that the area is safe from hazards.

確保正確的工作實踐及該工作區域的安全不受危害,使得意外的風險和員工賠償費用最小化。