崗位職責/職位描述

1、完成并確保所負責區域的所有工作都達到清潔標準，并符合希爾頓的政策和程序
2、在服務過程中確保賓客隱私得到保護
3、為賓客提供一切可能的幫助，并回應賓客的要求
4、按照標準和程序清潔客房并補充用品
5、在需要時提供夜床服務
6、確保鑰匙始終妥善保管
7、保持推車整潔并備足用品
8、維護所有設備處于良好工作狀態
9、保持布草房整潔有序
10、如有布草、家具、固定裝置或設備的丟失或損壞以及維護缺陷，向樓層主管報告

1.Complete and ensure all work done in assigned areas are to the highest cleanliness?

? ?standards?and in adherence to Hilton policies and procedures.

2. Ensure that guests' privacies are protected during service.
3. Offer all possible assistance to guests and respond to guests‘ requests.
4. Clean and replenish supplies for guestrooms according to standards and procedures.
5. Does turndown service when required.
6. Ensure master keys are kept secure at all times.
7. Keep trolleys neat and adequately supplied.
8. Maintain all equipment in good working condition.
9. Keep linen room neat and in good order.
10.Report any loss or damage of linen, furniture, fixture or equipment and maintenance?

? ? deficiencies to the Floor Supervisor.