崗位職責/職位描述

·????????在整個工作過程中，始終保持高度的客戶服務意識。?????

·????????持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。

·????????能夠提出對酒店的運作及環境有益的意見或建議。

·????????能夠積極的向客人及供應商推薦酒店的服務及設施。

·????????在工作過程中能夠做好本職工作，保證自己及其他人的安全。

·????????熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。

·????????了解健康食品的要求，并可以給出適當的建議。

·????????能夠達到產品知識的要求。

·????????可以根據客人不同的國籍推薦菜單上的食品。

·????????了解其他餐廳的菜肴，以便向客人推薦。

·????????Maintain high customer service focus by approachingyour job with the customers always in mind.

·????????Have a positive impact, taking personalresponsibility and initiative to resolve issues, always clearly communicatingwith both customers and colleagues.

·????????Contribute ideas and suggestions to enhanceoperational / environmental procedures in the hotel.

·????????Actively promote the services and facilities ofHilton hotels to guests and suppliers of the hotel.

·????????Perform all duties andresponsibilities in a manner that ensures your safety and that of others inyour workplace.

·????????Confidently know the foodand beverage menu contents and explain them in detail to guests.

·????????Understand dietaryrequirements and offer appropriate suggestions.

·????????Complete checklists onproduct knowledge.

·????????Make suggestions on themenu that might suit guests of different nationalities.

·????????Familiar with menu itemsof all other outlets to recommend guests to other outlets.