崗位職責/職位描述

工作職責：? Responsible for the opening and closing of the uniform room.負責制服房的開關窗時間。? Pairing of uniforms according to each individual departments and outlet.對各部門制服進行分類。? Taking care of issuing and recording of new and temporary uniforms to new staff members and part－timers.處理臨時的問題，記錄新員工或者臨時工制服的發放。? Proper handling and control of the conveyor hanging system.合適地處理和操控傳送裝置或晾衣系統。? Inspect the uniforms ensuring cleaning quality and in good condition. 檢查制服確保其干凈，并保持良好的狀態。? Proper handling of the compactor. Keep the racks free from dust.清除制服架上的灰塵和垃圾。? Keep folded items and store them neatly in the compactor.保持儲物柜里折疊的衣物干凈整潔。? Conduct inventory on uniforms.管理制服盤點。? Keep uniform room in a clean and accident free work area.保持制服房的干凈，杜絕工作區域發生安全事故。? Conduct duties in a courteous, safe and efficient manner, in accordance with WAQT policies and procedures, ensuring that the highest level of service and communication is maintained.要禮貌、安全，有效的方式來引導職責，與前灘華爾道夫酒店的規章政策保持一致，以確保最高級別的服務傳播的建立。? Comply with all Corporate and Hotel Standards and Procedures.遵從酒店集團所有的準則和程序。? Carry out other tasks as directed by your supervisors完成上級交待的其它任務。任職資格：? Understand the brand pillars and provide exceptional guest service at all times.熟記并理解品牌要素并按其標準始終提供優異的對客服務。? Provide excellent service to internal customers in other departments始終為其他部門的內部客人提供優質服務。? Handles all guest and internal customer complaints and inquiries in a thoughtful, courteous and efficient manner, following through to ensure every resolution exceeds expectations.以全面、禮貌和高效的方式處理所有內外部客人的投訴和詢問，確保每一個解決方案都超出預期。? Handle any guest complaints, and reports them to the Executive Housekeeper. 處理客人投訴，并向行政管家報告。? Ensure guest needs and reasonable requests are met確保滿足客人需求與合理要求。