崗位職責/職位描述

工作職責：
? Supervise and control all housekeeping operations. Supervise the shift leaders in their work and assist if required.
管理和控制所有客房部的運行，分配和監督主管的工作并在需要時提供幫助。
? Train, motivate and evaluate staff performance.
培訓并激勵員工，并進行員工工作評估。
? Manage department strategic planning and development.
制定管理部門戰略計劃和發展。
? Determine and plan for future staffing needs
部門各崗所需人員編制的計劃和確定。
? Recruit staff together with Human Recourses Department
與人力資源部配合招聘員工。
? Manage staff training and development.
管理員工培訓和發展。
? Implement staff performance appraisals
進行員工績效考核。
? Carry out exit interviews.
實施員工離職面談。
? Implement appropriate management practices that provide staff motivation and communication.
以合適的管理方式給予員工激勵和溝通。
? Responsible for the overall cleanliness of the Guestroom and Corridor, check all areas regularly
負責酒店全面的清潔，定期檢查所有區域。
? Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
確保所有工作嚴格遵循客房部樓層操作程序并遵守酒店規章制度。
? Prompt reporting of maintenance issues and follow up
迅速報告維修數據且及時跟進。
? Responsible for strict key control
負責鑰匙的嚴格管控。
? Co－operate with Front Office on room discrepancies to ensure accurate room status at all times
與前廳部密切合作以確保任何時間段房態的準確性。
? Manage quality improvement
提高管理質量。
? Develop procedures that track, report on, and control the circulating costs of the department
建立程序跟蹤、報告、控制客房樓層的流動成本。
? Coordinate work operations within the department
協調客房樓層內部工作運作
? Assess work operations and prepare plans to implement change when required
評估客房樓層運作情況，必要時進行調整
? Provide ongoing advice and support to staff under your supervision
持續向所管轄的員工提供幫助和建議。
? Supervise staff performance
指導客房部員工工作表現

任職資格：
? Responsive and customer focused
責任心強，真誠待客。
? Able to drive excellence as well as routine work
能夠完成或超越日常職責。
? Communicate effectively and clearly
有效清晰交流。
? Able to adapt work style and ethics appropriately
能夠適當調整工作風格和規范。
? Positively listen to others and consider their concerns
積極聆聽、多方位思考。
? Good written and verbal skills
良好寫作和口頭表達能力。
? Possess strong training, leadership and people management skills.
較強的領導和人員管理技能，附加培訓技能。
? Guest oriented and able to confidently build and exceed service standards
以客戶為導向，并能夠自信地建立和超過服務標準。
? Strong interpersonal skills and possess an attention to details
較強的的人際處理能力并關注細節。
? Good knowledge of all housekeeping areas, guest floors, public areas , laundry operation
具有良好的關于管家部樓層專業知識，PA和洗衣房運作的基本知識。
? Fluency in spoken English advantageous
良好的英語水平。