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崗位職責/職位描述

BASIC FUNCTION基本職責
Hotel Pre-opening 預開業酒店
For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included:
對于即將開業的新酒店，總經理需要提交酒店預開業預算計劃，并完成“Master Chart”的行動計劃以達成開業計劃和其他的工作包括：
?Assist in supplying and maintaining all licenses and permit requirements.
協助獲得相關酒店的執照和許可證。
?Prepare the schedules of recruitment’s and staff training plans.
準備招聘計劃和員工培訓計劃。
?Produce timelines and action plans on services to be rendered at different stages.

?Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel.
通過商定，為酒店獲得物美價廉的器具、 清潔、 維修、 害蟲防護、 保全，其他服務和產品等酒店運營所需的供應商。
?Provide standard pre-opening accounting setup and services.
提供標準預開業會計設置及服務。
?Prepare and establish a set of operating policies/procedures, operation and training manual.
準備和建立一套的經營政策/程序、操作和培訓手冊。
?Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel.
制定國際和國內銷售和營銷宣傳方案，其中包括廣告、公共關系和能獲得業務的其他方案和酒店的預訂。
?Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package.
建立酒店組織結構圖，人員編制指南、員工福利表等。
?Recruit initial staff and implementation training program.
初期員工的招聘和培訓計劃的實施。
?Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises.
商定和管理與特許公司、許可證、租戶、收貨人及其他預使用酒店設施用戶。
Hotel Daily Operations
酒店日常運營
?Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude be cooperative to the owners and superiors of the management companies and other hotels colleagues.
與酒店業主保持和諧的工作關系和始終對酒店管理公司的承諾負責。根據管理公司的指導方針定期參加業主和管理團隊的會議。保持積極的態度，與業主和上級的管理公司和其他酒店同事的保持合作
完成在服務方面不同階段的時間表和行動計劃。
?Submit a pre-opening budget for showing the proposed expenditures to be made.
提交預開業所提出的開支預算。
?Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements.
準備補助費用用于支付工作人員招聘和培訓、銷售和市場營銷推廣計劃、開幕慶典或任何其他開業前的需求。
?Prepare a purchasing plan on operating equipment and utensils required initially.
準備關于運營設備及所需器具的初期采購計劃。

?Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved.
保持平穩的酒店運營，其中包括管理和執行相關的政策和流程，建立和監測酒店的總體目標。對酒店餐飲和客房等區域進行每日實際例程抽查以維護好服務質量和標準。
?Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs. And control the operating service standards to meet the expectations of both guests and owners. Established operational objectives and action plans with time frame towards achieving goals.
計劃和管理以最大的利潤和最小的經營成本為目標。提高運營服務標準以達到客人和業主的期望。設定經營目標和行動計劃期限以達成經營指標完成。
?Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff. Make closely monitoring on departmental performance from time to time.
與人力資源部一起監督和審查酒店員工活動，例如員工激勵計劃、 工作人員發展 和培訓程序等，以最大限度提高發揮員工工作效率及員工的士氣，降低低員工的離職率。并確保服務效率、團隊凝聚力和員工的良好責任感。時常關注部門員工的工作表現。
?Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales.
每隔半月與各部門主管一起回顧酒店財務指標并對除預期數據以外新的指標進行計劃。協助市場銷售部創建額外的銷售目標計劃，以增加客房和餐飲的收入。
?Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours.
在建立酒店定位，進行銷售調研、市場戰略和酒店促銷方面具備有效及經驗豐富的市場營銷和銷售技能。親自處理與酒店相關的投訴與回復信函，不得超過 24 小時。

?Produce and send the required monthly reports to the owners and with a copies sent to Management Company:
完成每月的報告，提交給業主方同時提交到管理公司：
-Monthly manager’s report月度經理的報告
-Month-end financial statements package月末財務報表
-Sales/marketing promotional plans銷售/市場營銷推廣計劃

JOB REQUIREMENT任職要求
?At least two years working experience of international hotel chains as General Manager;
具備兩年及以上國際連鎖品牌酒店相關總經理工作經驗
?Good marketing experience of hospitality industry and the independent operation experience or marketing development;
具有多年酒店市場營銷經歷和獨立運營經驗或市場發展開發經驗
?Good professional knowledge and good individual work ability;
良好的職業素養和獨當一面的工作能力；
?Good responsible attitude and dedication and integrity;
高度的責任心、敬業精神及誠信態度;
?Good communication and negotiating skills;
良好的與人交流、溝通和談判技巧;
?Be good at problem solving skills;
精于分析問題、專于解決問題;
?Be good at team and quick decision, and be accountable decision-marking;
善于團隊管理，用于果斷決策，敢于承擔責任;
?Good managing change ability and professional level;
具有較強的應變能力及資深的專業水平;
?A pleasant personality;
性格開朗、親和力強;
?Aim higher.
勇于進取創新，不斷挑戰目標。?