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崗位職責/職位描述

• Monitors Housekeeping personnel to ensure guestsreceive prompt and courteous service
• 監督客房部工作人員，確保客人得到及時和禮貌的服務。
• Monitor Housekeeping personnel to ensure rooms, andparticularly those of IHGRewards Club members, known repeat guests and otherVIP’s receive special attention
• 監督客房部工作人員，確保客房，特別是會員、熟客和其它貴賓的客房得到特別重視。
• Informs other operating departments of Housekeepingmatters, which concern notably the Front Office, to ensure accurate roomstatus, in addition to communicating with Engineering and the Laundry
• 除與工程部和洗衣房進行溝通外，還要向其它業務部門，特別是確保前廳部了解準確的客房狀況。
• Schedules routine inspections by supervisors, of allhousekeeping areas including occupied and non-occupied rooms Inspects guestrooms in all Housekeeping areas on a regular basis to ensure furnishing,facilities and equipment are clean and in good repair, well maintained andreplaced / refurbished as required
• 定期對所有客房區域進行視察，以確保家具、設施和設備按要求得到良好的清潔、修繕、保養和更換和整修。
• Appraise appearance, discipline and efficiency of allstaff under direct supervision and initiate immediate remedial action ifnecessary
• 對所有直屬下級的儀容儀表、守紀情況和工作效率進行評估。如有必要，可直接采取糾正措施。
• Follows up on progress of agenda items covered inregular meetings
• 跟進日常所提及的其他需要跟進的客房部的日常事務。
• Works with the Assistant ExecutiveHousekeeper on routine cleaning programs including spring cleans, etc
• 與行政副管家一起管理例行清掃活動，包括春季大清掃等。√
• Supervise the implementation of housekeeping standardsand procedures in relation to:
• 監督客房部各項標準和工作程序的執行：
• Bedroomservice
• 臥室服務
• Bathroomservice
• 衛生間服務
• Valetservice
• 洗衣服務
• Cleaningservice
• 清潔服務
• Linenmaintenance
• 布草維護
• Recommended changes to these standards and trainingneeds on an ongoing basis
• 就這些標準和培訓需求提供持續性的改進建議。
• Maintain a current and thorough knowledge of allhousekeeping systems
• 對客房部所有系統有最新和完整的知識。
• Responsible for entering accurate room status intocomputer daily and investigate discrepancies
• 負責每天將客房情況準確的輸入電腦并調查各種異常情況。
• Maintains and update administrative data
• 維護和更新管理數據。
• Open and close the shift and ensure effective shifthand over
• 負責管理接班和交班工作，以確保交接班過程的有效進行。
• Maintains working area and equipment in a proper stateof cleanliness and repair
• 確保工作區域和設備得到良好的清潔和修繕。
• Report guest complaints to Executive Housekeeper ordelegate immediately
• 及時向行政管家或其代理人匯報客人的投訴情況。
• Conform all damage and losing item withoperator.
• 每天與總機和對房間丟失與破損的記錄情況
• Distribution and collection of keys
• 分發和收集鑰匙。
• Management of all incoming and outgoing calls
• 管理所有的呼入和呼出電話。
• Solve employee grievances
• 解決員工受到的不公正待遇問題。
• Perform Room allocations
• 分配客房
• Perform Room inspections
• 檢查客房
• Prioritise arrival rooms
• 排列抵店客人客房的優先順序。
• Liaise with Front Office for guest and hotelrequirements
• 配合前臺滿足酒店和客人的要求。
• Ensure guest valet is processed and delivered in a timelymanner
• 確保及時為客人提供洗衣服務并送還。
• Co-ordinate special projects (e.g. site rooms, vermincontrol, window and carpet cleaning, room inventories)
• 協調特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)
• Manage all special requests made by guests
• 處理客人所有的特殊要求
• Ensure consistency within the department
• 確保部門內工作的一致性
• Management of lost property for the hotel
• 管理酒店的遺失財物
• Ensure you have complete knowledge of room types,layouts and facilities
• 確保具有客房類型，設計和設施的全面知識
• Conducts shift briefings to ensure hotel activitiesand operational requirements are known
• 進行交接班說明，確保了解酒店的工作和運營需求
• Works with Superior on manpower planning andmanagement needs
• 與上級領導一起進行人力規劃和管理需求